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Skills

  • Patient safety
  • Healthcare informatics and analytics
  • Staff supervision
  • Patient relations
  • Change management in healthcare settings
  • Process improvement strategies
  • Fundraising and major donor development
  • Compliance with Regulatory Bodies
  • Patient throughput optimization
  • Records maintenance

Work Experiences

  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Assessed the patient intake process.
  • Achieved 4-year high in team productivity.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Worked with a multidisciplinary team to improve patient care and response times overall.
  • Achieved a 28% reduction in staff overtime hours.
  • Analyzed patient feedback data and deployed corrective action plans, resulting in a 61% improvement in patient experience scores.
  • Achieved a 72% reduction in metric incidents.
  • Added services like process, framework, and process to diversify the facility's offerings.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.

Summaries

  • QuickBooks and Microsoft Excel experts with exceptional interpersonal skills.
  • Proficient in promoting initiative by leveraging workflow optimization and client relations knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Team player who speaks 11 languages fluently.
  • Professional with extensive knowledge of performance metrics, immunizations, and medical advice.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Looking for a position as a Pharmacy Manager with Meridian.
  • Pursuing a position in a fast-paced organization that values focus and dedication.
  • Results-oriented Miscellaneous professional with vendor management, strategic planning, and vendor management strengths.
  • Initiative and process have a proven track record.

Accomplishments

  • Established a staff training program on new healthcare compliance laws, improving audit scores by 82% within the first year.
  • Guided the successful implementation of a quality improvement initiative, resulting in reducing hospital-acquired infections by 43%.
  • Facilitated stakeholder engagement resulting in long-term partnerships with 14 hospitals and clinics, extending program reach by 58%.
  • Spearheaded the development and implementation of a patient triage system that improved emergency room throughput by 52%.
  • Directed the coordination of cross-functional teams to design and implement new workflows, which reduced processing time by 16% in outpatient services.
  • Secured OSHA for the department within 7 months by leading the accreditation process and ensuring compliance with all regulatory standards.
  • Enforced a patient safety protocol, leading to 21% reduction in medication errors at metric.
  • Developed clinical trial protocols, leading to 6 successful trials conducted over several months, and producing results that shaped healthcare policies.
  • Spearheaded efforts to decrease program costs by integrating new Microsoft Excel, leading to savings exceeding $4 across several months.
  • Prepared and managed clinical budgets, resulting in the successful allocation of $12 to high-demand programs while achieving cost savings of 77%.

Affiliations

  • Membership in the Academy of Integrative Health & Medicine (AIHM), prioritizing patient-centered approaches in clinical programs.
  • Collaborated with the Association of American Medical Colleges (AAMC) to shape the future of medical education and healthcare workforce development.
  • Certified in Lean Six Sigma Methodologies and affiliated with Lean Healthcare West, promoting process efficiency in medical program management.
  • Funded Participant, Society of Clinical Research Associates (SOCRA), involved in clinical project management workshops and certifications.
  • Certified in Healthcare Information and Management Systems (CHCIO) through the College of Healthcare Information Management Executives (CHIME).
  • Attended and presented at national summits hosted by the American Public Health Association (APHA) on emerging trends in healthcare delivery models.
  • Affiliated with American Association of Healthcare Administrative Management (AAHAM) to stay informed on revenue cycle management innovations.
  • Participated in the development and rollout of patient care protocols through the Institute for Healthcare Improvement (IHI).
  • Member of the Healthcare Supply Chain Association, focusing on advancing provider-led purchasing strategies and negotiations.
  • Active member of the Society for Healthcare Strategy & Market Development (SHSMD), improving service line development and patient satisfaction metrics.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certification in Public Health (CPH) from National Board of Public Health Examiners - 2015
  • Scrum Master Certified (SMC) in Healthcare Project Management - 2018
  • Certified Medical Manager (CMM) from the Professional Association of Health Care Office Management (PAHCOM) - 2024
  • Executive Certificate in Health Policy from Beacon Labs - 2020
  • Revenue Cycle Representative (RCR) Certification - 2024
  • Project Management Professional (PMP)
  • Fellowship in the American College of Healthcare Executives (FACHE) - 2017
  • Microsoft Office Specialist (MOS)
  • Advanced Grant Writing Certification (AGWC) - 2020

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