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Skills

  • Interdepartmental collaboration
  • Client relationship management
  • Collection Target Achievement
  • Credit risk reporting
  • Budgets
  • Customer credit application review
  • First Aid/CPR
  • Team building
  • Organization
  • Problem resolution

Work Experiences

  • Developed customized payment plans for customers, increasing retention and reducing default rates by $9.
  • Conducted rigorous follow-up on outstanding receivables.
  • Developed credit risk models.
  • Achieved results in 2021.
  • Decreased credit review turnaround time from standard to initiative.
  • Designed a credit review process.
  • Looked for industry trends on social media and through online sources.
  • Adhered to varying credit policies.
  • Automated risk profiling processes.
  • Built and maintained positive relationships with clients, resolving credit issues swiftly and enhancing loyalty by 61%.

Summaries

  • Customer Credit Representative with 10 years of experience in strategic planning financials.
  • Consistently limited potential bad debt by $17 annually.
  • Collaborative team player.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 23% reduction in delinquency cases.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Customer Credit Representative and outstanding performer in vendor management and cross-functional collaboration.
  • Achieved Top Performer recognition.
  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Spearheaded training sessions for 11 customer credit staff on best practices for risk management and compliance.
  • Proactively identified early signs of credit stress in 10 high-risk accounts, mitigating potential losses by $17.
  • Developed and implemented credit investigation protocols that led to a 30% improvement in identifying fraudulent applications.
  • Achieved standard for outstanding credit management and risk assessment performance in 2016.
  • Achieved a 76% reduction in bad debts by improving credit reporting accuracy and client communication strategies.
  • Increased credit portfolio profitability by analyzing market trends and adjusting client credit limits accordingly.
  • Effectively handled escalated payment disputes, achieving an 37% resolution rate, leading to improved customer satisfaction.
  • Improved interdepartmental communication with sales and finance on shared clients, reducing errors in credit applications by 22%.
  • Executed credit analysis on 6 international clients, ensuring compliance with global financial regulations and reducing discrepancies by 78%.
  • Contributed to the design of customer credit policies that aligned with current market trends and industry best practices.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Association of Credit Union Internal Auditors (ACUIA)
  • American Marketing Association
  • National Association of Commercial Finance Brokers (NACFB)
  • Credit Management Association (CMA)
  • American Institute of Professional Bookkeepers (AIPB)
  • International Women's Insolvency & Restructuring Confederation (IWIRC)
  • American Association of Finance & Accounting (AAFA)
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Certified Receivables Specialist (CRS) by RMAI
  • CompTIA Security+
  • Certificate in Credit Risk Analytics by Moody’s Analytics
  • Certified Public Accountant (CPA)
  • Intermediate Credit Investigator Certification by program
  • Credit and Collection Risk Management Certification by Credit Institute of Canada (CIC)
  • Certified Credit Professional (CCP) by Summit Group
  • Fundamentals of Credit Management Certification by Vantage
  • CompTIA A+ Technician

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