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Skills

  • Team building
  • Security systems
  • HIPAA compliance
  • CCTV
  • Business operations
  • RFI Scanners
  • Project organization
  • Invoice generation
  • Mass-casualty incident training
  • Process improvement

Work Experiences

  • Assisted in creating flowcharts for patient pathways.
  • Assisted with translation services.
  • Oversaw and assisted with daily activities like medication administration and personal hygiene.
  • Assisted in data collection for an internal audit.
  • Was in charge of all tasks delegated to me, including risk assessment and process improvement.
  • Built strong and trusting relationships with each patient in order to provide the best possible care and assistance.
  • Achieved a 67% reduction in turnover time.
  • Developed a reputation for punctuality and hard work.
  • Collaborated with the hospital foundation to coordinate a fundraiser, raising $4 to enhance emergency department equipment lines.
  • Collaborated with healthcare teams.

Summaries

  • Emergency Department Volunteer and team leader with 9 years of experience in metric settings.
  • Knowledge of Adobe Creative Suite in depth, as well as quality assurance and vendor management abilities.
  • Adaptable and calm under pressure with proven expertise in reacting quickly to multiple patient needs during peak emergency department hours.
  • Assisted medical staff during crises.
  • Committed healthcare professional with 16 years of successful experience in healthcare roles.
  • Assisted non-English speaking patients.
  • Ability to recognize method issues and integrate initiative solutions to achieve metric.
  • Data analysis in standard settings and performance reporting in workflow optimization settings.
  • Dedicated to providing continuous focused care to ensure the safety and comfort of clients.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Provided in-depth emotional support to patients awaiting extended treatments, recognized by hospital staff for promoting a calm and healing environment within a chaotic setting.
  • Successfully provided reassurance and emotional support to anxious patients during urgent treatment, which contributed to positive feedback from 17 patients and family members.
  • Provided emotional and logistical support to distressed patients and families, receiving commendations from supervisors for maintaining a calm and empathetic environment.
  • Monitored and reported patient symptoms to medical personnel during waiting periods, enabling faster medical assessment for 11 critical patients.
  • Contributed to the registration of trauma patients during high-traffic periods, enhancing the patient flow process and decreasing administrative delays by 49%.
  • Facilitated an efficient environment in the ER by streamlining the preparation of patient rooms, lowering room turnover time by 39%.
  • Supported the nursing staff during high-volume periods by organizing patient information, improving file accuracy, and reducing admission delays by 55%.
  • Facilitated training sessions for new volunteers on proper ER safety and patient interaction protocols, resulting in 18 successful training completions and increased confidence among the team.
  • Administered patient satisfaction surveys and provided feedback to hospital administration, leading to targeted improvements that boosted patient satisfaction scores by 73%.
  • Improved emergency room efficiency by preparing exam rooms and restocking supplies, contributing to a 15% decrease in setup time between patients.

Affiliations

  • Member, Global Emergency Medicine Society Network (GEMSN), explored international emergency medicine protocols and volunteerism best practices.
  • Volunteer, Staff Wellness Initiative at method, assisted in organizing events and mental health support for overworked healthcare professionals.
  • Collaborated with local community college nursing programs to offer mentoring for students specializing in emergency medicine.
  • Member, American College of Emergency Physicians (ACEP), actively participated in educational webinars related to trauma care and emergency patient management.
  • Participant, Emergency Department Volunteering Workshop by category, gaining insights into current best practices for patient flow and care kit organization.
  • Affiliate, College of Healthcare Information Management Executives (CHIME), monitored the integration of electronic health records to support patient flow in fast-paced environments.
  • Participant, Online Trauma-Informed Care Workshops, enhanced skills in addressing patient needs with sensitivities towards their trauma history.
  • Member, Healthcare Volunteer Professional Network (HVPN), developed connections with other volunteers to exchange expertise on managing high-volume emergency departments.
  • Participant, Quarterly Emergency Medicine Simulation Lab, reinforced understanding of trauma care protocols and patient stabilization techniques.
  • Member, Society for Academic Emergency Medicine (SAEM), contributed to discussions around improving emergency medicine workflows.

Certifications

  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Basic Infection Prevention Course Certification - Association for Professionals in Infection Control and Epidemiology (APIC)
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Certified Phlebotomy Technician (CPT) - National Phlebotomy Association
  • Emergency Medical Technician (EMT) Basic Certification - initiative
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Association for Project Management (APM)

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