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Skills

  • Efficient workflow management
  • Negotiation with contractors
  • Budgets
  • Client relationship management
  • Process optimization in claim settlement
  • Cross-functional collaboration
  • Claim resolution within two years
  • Customer satisfaction tracking
  • Disaster recovery coordination
  • Engineering report discrepancies resolution

Work Experiences

  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Boosted overall resolution efficiency by 47%.
  • Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
  • Avoided legal escalation.
  • Transported QuickBooks to 6 months customer locations.
  • Adopted a digital claims management platform.
  • Assessed property restoration estimates.
  • Authored detailed summary reports on large residential losses.
  • Authored detailed summary reports on large residential losses, contributing to the closure of high-value claims within the past year.
  • Analyzed discrepancies between engineering reports and damage inspections.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Award-winning adjuster with extensive field experience.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Adept at implementing communication protocols during high-demand disaster seasons, improving customer engagement and reducing response times by 49%.
  • Catastrophe Insurance Adjuster is a multi-talented Catastrophe Insurance Adjuster who is consistently rewarded for planning and operational improvements.
  • Assessed complex multi-peril claims.
  • Achieved 84% customer satisfaction.
  • Committed to continual improvement and operational excellence in catastrophe claim management, reducing errors and maximizing work efficiency across claims teams.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed comprehensive onsite assessments of catastrophe-related damage in method, achieving 38% claim resolution within two years.
  • Instrumental in reducing post-catastrophe public adjuster involvement by 60% through proactive and accurate damage assessments.
  • Worked with legal teams to minimize litigation exposure by resolving high-severity claims in compliance with policy language and statutory requirements.
  • Collaborated with cross-functional teams to establish post-event recovery strategies, which led to a 15% improvement in resolution time after category.
  • Analyzed claim trends post-catastrophe to recommend adjustments in pricing models, resulting in a $117,000 or 18% savings to the company.
  • Led inspections and negotiations for commercial large-loss claims post-catastrophe, resulting in fair settlements exceeding $180,000.
  • Utilized procedure to manage claim documentation and reporting, improving claim processing time by 22%.
  • Successfully handled over 3 high-severity catastrophe claims annually, focusing on swift claim settlements and minimizing litigation risks.
  • Negotiated repair estimates with contractors, achieving a $207,000 reduction in expected restoration costs, while still maintaining quality standards.

Affiliations

  • Certified Water Damage Restoration (WRT) Technician
  • Affiliation with the International Association of Special Investigation Units (IASIU)
  • Active member of the International Federation of Adjusting Associations (IFAA)
  • Member of the National Association of Independent Insurance Adjusters
  • CFAA Certified Fire & Arson Investigators Association participant
  • Jaycees
  • State-licensed Insurance Adjuster, Oregon
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Student Affiliate of the American Institute For Chartered Property Casualty Underwriters (AICPCU) program

Certifications

  • Certified Fraud Examiner (CFE)
  • Associate in Reinsurance (ARe)
  • Associate in Claims (AIC) Certification
  • Commercial Lines Coverage Specialist (CLCS) Designation
  • Property and Casualty Insurance License - Illinois
  • CompTIA Security+
  • Certified Subrogation Recovery Professional (CSRP)
  • Cisco Certified Network Associate (CCNA)
  • Chartered Property Casualty Underwriter (CPCU)
  • Certified Public Accountant

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