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Skills

  • Project management during large-scale disasters
  • Multilingual communication Japanese
  • Organization
  • MS Office
  • Geospatial data analysis
  • Project organization
  • Disaster recovery coordination
  • First Aid/CPR
  • Relationship development
  • Legal compliance in catastrophe claims

Work Experiences

  • Authored detailed summary reports on large residential losses.
  • Had an excellent attendance record and was always on time for work.
  • Achieved 25% more accurate damage evaluations.
  • Authored detailed summary reports on large residential losses, contributing to the closure of high-value claims within the past year.
  • Assessed damage from complex multi-peril claims, including flood and wind, managing over 3 claims simultaneously without delays.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Reviewed original investigation reports and documents to address secondary concerns.
  • Examined claim forms and other records to determine insurance coverage.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with method customers to determine their needs and deliver system service.

Summaries

  • Strengths in client relations and workflow optimization backed up by Insurance training.
  • Award-winning adjuster with extensive field experience.
  • Catastrophe Insurance Adjuster with 11 years of successful project management and vendor management experience.
  • Adhered to legal and contractual guidelines.
  • Analyzed structural reports and weather data.
  • Achieved a 84% reduction in claim discrepancies by developing streamlined review processes for catastrophe-related damage claims.
  • Assessed disaster-related property damage.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Achieved prompt resolutions to high-value claims.

Accomplishments

  • Collaborated with cross-functional teams to establish post-event recovery strategies, which led to a 15% improvement in resolution time after category.
  • Successfully handled over 3 high-severity catastrophe claims annually, focusing on swift claim settlements and minimizing litigation risks.
  • Assisted senior management in post-catastrophe process improvements that resulted in a 61% reduction in claim handling times over 18 months.
  • Negotiated repair estimates with contractors, achieving a $207,000 reduction in expected restoration costs, while still maintaining quality standards.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led inspections and negotiations for commercial large-loss claims post-catastrophe, resulting in fair settlements exceeding $180,000.
  • Resolved challenging property claims in disaster zones, ensuring compliance with FEMA guidelines and meeting company KPIs category.
  • Developed and implemented a comprehensive damage assessment methodology using geospatial data, reducing onsite time by 69% and improving data accuracy.
  • Developed cost-saving guidelines for assessing debris removal post-catastrophe, resulting in $222,000 savings across 15 claims.
  • Reduced the average cycle time for processing method by standardizing adjustment reports and coordinating with external vendors.

Affiliations

  • Member of the Chartered Property Casualty Underwriters (CPCU) Society
  • Successful completion of Xactimate Certification, Level system
  • CFAA Certified Fire & Arson Investigators Association participant
  • Active member of the National Association of Catastrophe Adjusters (NACA)
  • Engaged with The Institutes Risk & Insurance Knowledge Group
  • Attendee at the National Tornado and Storm Conference since 2023
  • National Association of Social Workers
  • FEMA Emergency Management Institute training completion: ICS, NIMS, and FEMA disaster relief protocols
  • Jaycees
  • American Marketing Association

Certifications

  • Advance Certification in Catastrophe Claims (ACC)
  • Certified Insurance Counselor (CIC)
  • Associate in Risk Management (ARM)
  • Weather-Related Damages Assessment Certification - Vantage
  • Property and Casualty Insurance License - Illinois
  • Salesforce
  • First Aid/CPR Certified
  • Senior Professional Insurance Adjuster (SPIA)
  • Flood Disaster Protection Specialist (FDPS)
  • National Flood Insurance Program (NFIP) Certification

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