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Skills

  • Customer service
  • Problem resolution
  • Method equipment
  • Cultural awareness in hospitality
  • Employee retention strategies
  • Regulatory compliance
  • Inventory control education
  • Process improvement
  • Customer feedback integration into training
  • Equipment maintenance

Work Experiences

  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Reconciled a cash bank of $15 to tip out bartenders and servers at the end of each shift.
  • Identified operational flaws and took corrective action to address metric and framework concerns while also facilitating process.
  • Collaborated with the F&B team to tailor training programs based on seasonal trends, enhancing employee preparedness by 67%.
  • Completed training during standard.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Created a motivated, enthusiastic work environment in order to boost employee productivity by 11%.
  • Trained a team of 10 people to improve customer service and encourage repeat business.
  • Boosted employee task efficiency by 53%.
  • Collaborated with senior management.

Summaries

  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Multitasking expert with a methodical approach.
  • Great multitasker with category management training and extensive food service experience.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Food and Beverage Trainer with 15 years of experience in category industry who is attentive.
  • Individual praised for successfully training 9 staff members to ensure guest satisfaction.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Bridged communication gaps among teams.
  • Flexible Food and Beverage Trainer with 15 years of food and beverage planning and staff training experience.

Accomplishments

  • Implemented health and safety compliance measures, avoiding potential violations during 2020-method audit.
  • Collaborated with team of 14 in the development of procedure.
  • Implemented cross-training strategies that prepared team members to handle multi-role functions, minimizing downtime by 51%.
  • Applied strategic workforce planning techniques, resulting in a 75% reduction in staff turnover during 2017.
  • Documented and resolved initiative which led to program.
  • Achieved 75% reduction in kitchen waste by integrating sustainability training into daily staff activities.
  • Reduced training time by 11 hours per staff member through implementation of an innovative digital learning system.
  • Enhanced guest experience by training staff in advanced food pairing techniques, resulting in a 67% increase in upselling opportunities.
  • Coached senior staff on advanced customer service techniques, increasing average customer ratings by 84%.
  • Designed a structured feedback loop in training process, raising trainee satisfaction scores by 59%.

Affiliations

  • National Council of Chain Restaurants (NCCR)
  • American Marketing Association
  • Rotary International
  • Professional Association of Catering Executives (PACE)
  • Hospitality Sales and Marketing Association International (HSMAI)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • National Restaurant Association
  • American Culinary Federation (ACF)
  • International Association of Food Protection (IAFP)

Certifications

  • Certified Ethnic Cuisine Specialist
  • Sustainable Foodservice Certification
  • ServSafe
  • HACCP Certification (Hazard Analysis and Critical Control Point)
  • Advanced Wine, Spirit, and Beverage Certificate (WSB)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Food Manager (CPFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 22000 Lead Auditor for Food Safety Management Systems
  • First Aid/CPR Certified

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