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Skills

  • Customer feedback integration into training
  • Method equipment
  • Food plating and presentation
  • Problem resolution
  • Continual process improvement
  • Training Curriculum Design
  • Inventory control education
  • Regulatory compliance
  • MS Office
  • Project organization

Work Experiences

  • Achieved promotions within 2023.
  • Adapted module for 18 languages.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Did staff cross-training to increase efficiency and keep employee turnover low.
  • Achieved results over 6 months.
  • Collaborated with the F&B team to tailor training programs based on seasonal trends, enhancing employee preparedness by 67%.
  • Implemented a category program and effectively managed employee errors, resulting in a 10% reduction in overall waste.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Achieved this over 15 months.
  • Collaborated with senior management to design a training curriculum that increased overall productivity by 19%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Built a staff mentorship pipeline.
  • Adept at training and mentoring junior employees, promoting 27% of trainees into leadership roles within 3 years.
  • Achieved a 31% decrease in kitchen waste.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • With customers and team members alike, be upbeat and positive.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Food and Beverage Trainer with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.

Accomplishments

  • Trained 14 new employees in compliance with category, ensuring Columbus-specific regulations were adhered to.
  • Improved seasonal workforce productivity by implementing a unique training regimen curated for high-demand periods.
  • Achieved CPA for the entire team, enhancing compliance and standards in food safety.
  • Documented and resolved initiative which led to program.
  • Contributed to the rollout of new menu items, training staff on preparation and presentation, resulting in 22% faster service.
  • Conducted performance analysis on staff progression, resulting in optimized role allocation and a 36% productivity increase.
  • Managed training schedules for 2 employees in multiple sites, ensuring consistency and on-time scheduling.
  • Applied strategic workforce planning techniques, resulting in a 75% reduction in staff turnover during 2017.
  • Expanded the use of digital learning modules, resulting in 55% completion rates across all mandatory training.
  • Improved efficiency and accuracy of order processing by 79% through hands-on training in the use of procedure.

Affiliations

  • Association of Information Technology Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • American Marketing Association
  • Food Safety Certification via ServSafe
  • Certified Hospitality Trainer (CHT)
  • National Association of Social Workers
  • Foodservice Educators Network International (FENI)
  • Global Hospitality Certification from category
  • National Association of Catering and Events (NACE)
  • International Association of Food Protection (IAFP)

Certifications

  • Restaurant Revenue Management Certified Professional
  • Food Pairing Specialist Certification
  • Customer Service Excellence for Hospitality and Food Service Certification
  • ISO 22000 Lead Auditor for Food Safety Management Systems
  • Certified Hospitality Trainer (CHT)
  • ServSafe
  • Innovative Food and Beverage Program Development Certification
  • Food Allergens Awareness Certification
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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