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Skills

  • Customer feedback improvement initiatives
  • Banquet coordination
  • To-go order preparation
  • Order accuracy
  • Crisis management under time constraints
  • Order delivery practices
  • Food preparation
  • Customer loyalty cultivation
  • Accurate billing and receipt issuance
  • Active listening to customer preferences

Work Experiences

  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 2%.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Assisted in curating the restaurant's wine and cocktail list, enhancing upsell opportunities and customer satisfaction during procedure.
  • Assisted in tasting events.
  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.

Summaries

  • 17 years of experience attracting repeat customers and enhancing the reputation of a business by providing exceptional service.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Efficient Restaurant Waitress with over 6 years of experience in system and standard service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • With careful organization, he is an effective creator of service structures.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Restaurant Waitress who is proactive and has worked in category restaurants for 17 years.
  • Dedicated to accuracy and streamlining systems in order to maximize productivity.
  • Clear understanding of project management and performance reporting as well as cross-functional collaboration training.
  • Experienced Restaurant Waitress with standard restaurant environments.

Accomplishments

  • Consistently outperformed sales targets by upselling premium cocktails and wine selections, contributing to an average revenue increase of 53%.
  • Suggested placement of feedback cards on each table, leading to a 15% increase in customer satisfaction ratings over two years.
  • Achieved perfect attendance for 16 consecutive shifts, showcasing reliability and professional commitment.
  • Led a team of 10 during special events and venue rentals, ensuring smooth operational workflows and exceptional guest experiences.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented an inventory management system that reduced food waste by 51% and increased cost savings for the restaurant.
  • Developed and curated the wine and cocktail list, enhancing the guest experience and increasing liquor sales by 15%.
  • Resolved product issue through consumer testing.
  • Fortified strong customer relationships by remembering and delivering on specific, repeat guests’ preferences resulting in 16% higher tipping averages.
  • Contributed to the overall success of a busy, fast-paced restaurant by maintaining 51% menu product knowledge.

Affiliations

  • International Association of Administrative Professionals
  • American Marketing Association
  • Project Management Institute
  • Customer Service Excellence Certification system
  • Association of Information Technology Professionals
  • ServSafe Food Handler Certification
  • Restaurant & Bar Marketing Association
  • Certification in Allergen Awareness - Illinois
  • Restaurant Management Curriculum 2019, Ironclad Systems
  • Restaurants Canada Membership

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • HACCP Certification (Hazard Analysis and Critical Control Points), Meridian
  • Safe Alcohol Service Certification Washington
  • Responsible Beverage Service Training Certification (RBS) Arizona
  • TIPS (Training for Intervention Procedures) Certification
  • Certified Guest Service Professional (CGSP) - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Dining Room Management Certification Vantage

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