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Skills

  • Bill computation
  • Sales expertise
  • Food and beverage pairings
  • Wine service
  • Health and sanitation protocol adherence
  • Dining area cleanliness
  • Food wastage reduction techniques
  • Adaptability during high-traffic hours
  • High-volume dining
  • Menu presentation

Work Experiences

  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Kept track of patrons' alcohol consumption and took measures to prevent inappropriate behavior.
  • Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved 100% accuracy in reconciliations.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Restaurant Waitress who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • With extensive beverage and food knowledge, he is a fine dining expert and a cheese connoisseur.
  • Successful in establishing customer relationships in order to increase the likelihood of repeat business.
  • Having worked in standard settings for 17 years.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Collaborative team leader with extensive experience in fair supervision.
  • Because of friendliness, prompt service, and launched, consistently received customer satisfaction ratings of 11%.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Restaurant Waitress with 3 years of successful project management and client relations experience.

Accomplishments

  • Received a ITIL, augmenting knowledge in food safety and service excellence, contributing to the establishment's compliance with program.
  • Led a team of 10 during special events and venue rentals, ensuring smooth operational workflows and exceptional guest experiences.
  • Collaborated with kitchen and bar staff to redefine cocktail pairings, driving up wine sales by 36%.
  • Resolved product issue through consumer testing.
  • Orchestrated changes to floor layout structure, reducing accidents and improving staff efficiency by 39%.
  • Achieved perfect attendance for 16 consecutive shifts, showcasing reliability and professional commitment.
  • Piloted a mobile ordering system, reducing order entry errors by 36% and speeding up food delivery times by 8 minutes.
  • Collaborated with team of 15 in the development of category.
  • Utilized customer feedback forms to suggest service improvements, leading to a 18% increase in positive reviews on category.
  • Utilized point-of-sale system expertise to streamline payment processing, maintaining 43% accuracy over 3 shifts.

Affiliations

  • Association for Supply Chain Management (APICS)
  • American Hospitality & Lodging Association
  • ServSafe Food Handler Certification
  • Restaurant Management Curriculum 2019, Ironclad Systems
  • Freemason
  • Rotary International
  • Restaurant & Bar Marketing Association
  • American Society of Safety Professionals
  • Society for Hospitality and Foodservice Management (SHFM)
  • Society of Women Engineers

Certifications

  • Certified Public Accountant
  • Safe Alcohol Service Certification Washington
  • First Aid Certification process2016
  • Waitstaff Skills for Efficient Service Certification system
  • Food Handler Certification - Seattle
  • Customer Service Excellence Certification - Summit Group, 2020
  • CPR/AED Certification - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Front of House Safety and Procedures Certification category

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