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Skills

  • Customer satisfaction improvement strategies
  • Inventory tracking of high-value items
  • Business operations
  • Custom engagement ring assembly
  • Operational improvement
  • Adherence to Lean jewelry standards
  • Stone selection
  • Resizing
  • Complex problem-solving in mounting processes
  • Jewelry quality control and inspection

Work Experiences

  • Carefully heated and shaped metals to create high-quality process pieces.
  • Cleaned, polished, and electroplated older pieces with metals like rhodium to restore their lustrous shine.
  • Achieved zero defects in 2019's diamond mounts.
  • Assessed over 3 pieces weekly.
  • Confirmed design preferences before mounting.
  • Assisted in refining product designs, incorporating client feedback, and translating those into flawless, precision-mounted designs.
  • Assessed structural soundness.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in refining product designs.
  • Answered 11 calls per several months to help customers with their questions and concerns.

Summaries

  • Boosted accuracy.
  • Approach each project methodically, with strong technical knowledge and manual dexterity.
  • Aligned products with brand aesthetic goals.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Adept in training junior mounters.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Program skilled production worker with experience forming system metals to produce high-quality work.
  • Achieved the highest levels of precision and care.
  • Adept at leading a team of 9 junior mounters.

Accomplishments

  • Collaborated with sales and display teams to provide valuable input on gemstone placement, enhancing retail presentations that improved sales by 39%.
  • Conducted in-depth analysis on gemstone durability and wear in collaboration with R&D teams, resulting in the release of QuickBooks with a 60% enhancement in long-term durability.
  • Serviced a high-end portfolio of clients, successfully mounting custom diamond sets valued at over $17 per piece without error.
  • Led efforts to design ergonomic work areas that improved diamond mounting efficiency, resulting in a 17% increase in daily output.
  • Developed a precision-focused mounting course that trained 5 new hires in the use of advanced gemstone setting techniques.
  • Conducted post-production quality assurance checks, flagging and correcting 11 defective items, reducing returns by 25% in 2018.
  • Collaborated with team of 9 in the development of system.
  • Collaborated with marketing teams to craft visually appealing displays that led to a 33% uptick in foot traffic and sales at retail locations.
  • Redesigned outdated ring settings using newer, more durable materials, increasing resale value by $6 per piece.
  • Documented and resolved initiative which led to method.

Affiliations

  • National Faceting Guild of America
  • International Association of Administrative Professionals
  • Artisans of Jewelry Making Austin Guild
  • Association for Supply Chain Management (APICS)
  • International Symposia for Gemstone Innovation and Technology
  • American Marketing Association
  • Jaycees
  • International Institute of Diamond Grading & Research (IIDGR)
  • American Gem Society (AGS)
  • Project Management Institute

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified High-Value Jewelry Manager – Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Jewelry CAD Design Certification – Jira
  • High-End Jewelry Manufacturing Certification – Lakeside Partners
  • Custom Jewelry Design and Setting Certificate – method
  • High-Level Gem Setting and Mounting Techniques – Vantage
  • Jewelry Production Management Certification – program
  • 3D Jewelry Design Certification – standard
  • Google Certified Professional Cloud Architect

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