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Skills

  • Budget Management and Cost Control
  • Payroll and budgeting
  • Strategic planning
  • Workflow planning
  • Cross-functional team coordination
  • Business operations
  • Financial report preparation
  • Documentation and control
  • Strategic planning and execution
  • Onboarding and hiring processes

Work Experiences

  • Completed 8 employees' bi-weekly payroll.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved retention improvement in 2019.
  • Achieved an 18% cost saving on equipment purchases.
  • Boosted output efficiency by 65%.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved 4% faster turnaround in decision-making.
  • Was in charge of billing, collection, and reporting for an office that generated over $12 per year.
  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Achieved a 77% reduction in overhead costs.

Summaries

  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Microsoft Excel expert with database management experience.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Team player who is methodical and detail-oriented and has expertise in workflow optimization.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Meticulous Production Office Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.

Accomplishments

  • Utilized Salesforce to automate repetitive tasks in payroll, reducing processing times by 5 hours per week.
  • Trained and empowered 6 team members to perform critical office tasks, resulting in a 28% reduction in administrative errors.
  • Designed a resource allocation system for equipment and personnel across 9 shifts, decreasing scheduling conflicts and cutting overtime by 81%.
  • Selected and negotiated with third-party vendors, cutting service contract costs by 81% while maintaining service levels.
  • Developed and enforced compliance tracking measures that reduced regulatory violations by 77% per year.
  • Experienced in benchmarking administrative processes and implementing best practices, decreasing average turn-around times by 57% hours.
  • Standardized inter-departmental communications, cutting down information transfer errors by 63%.
  • Analyzed office workflows and reorganized tasks to improve task handoff efficiency, elevating overall productivity by 31%.
  • Documented and resolved method which led to initiative.
  • Collaborated with facility managers to assess operations risks, reducing incident reports by implementing updated safety protocols across Seattle.

Affiliations

  • Member, Society for Human Resource Management (SHRM) - Admin Support Division
  • Member, Administrative Management Society (AMS)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Participant, CRM Systems Implementation & Optimization Course, 2020 - Lakeside Partners
  • International Council of Nurses
  • Society of Women Engineers
  • Association for Computing Machinery
  • Professional Member, International Facility Management Association (IFMA)
  • Attendee, Annual Office Administration Conference, 2015 - Seattle

Certifications

  • Fundamentals of Office Automation - standard
  • Budget and Financial Management Certificate - program
  • Business Relationship Management Professional (BRMP) - BRM Institute
  • CompTIA Security+
  • Advanced Reporting and Dashboards Certificate - Adobe Creative Suite
  • ServSafe
  • Ergonomics Certification - U.S. Ergonomics
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • Certified Business Analysis Professional (CBAP)

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