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Skills

  • Team management
  • Team leadership and supervision
  • Process improvement
  • CCTV
  • Adaptation to technological tools
  • Cross-departmental collaboration
  • Crisis Management during Emergencies
  • Quality assurance inspections
  • Security systems
  • Team building

Work Experiences

  • Achieved a 74% reduction in avoidable mistakes.
  • Evaluated daily workloads, scheduled and planned daily assignments, and managed a variety of projects.
  • Addressed repair ticket requests.
  • Achieved reduction in injuries in 2021.
  • Used Salesforce to compile data gathered from various sources.
  • Achieved a 64% reduction in time taken per room cleaning.
  • Worked with others to brainstorm new procedure possibilities.
  • Working with team members and customers to find workable solutions improved operations.
  • Achieved a 72% increase in cleanliness ratings.
  • Collaborated closely with the maintenance team to address repair ticket requests, minimizing the downtime for room availability and maximizing occupancy rates.

Summaries

  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Known for his management and leadership abilities.
  • Accomplished in minimizing downtime during emergency cleanup operations, earning commendations for quick, efficient, and guest-friendly service responses.
  • Achieved a 80% improvement in guest satisfaction.
  • Expert in procedure with a strong aptitude for optimized and automated.
  • With a commitment to quality and efficiency, highly skilled in process improvement and strategic planning.
  • Task delegation, maintenance scheduling, and team oversight are all skills that an efficient Maintenance professional possesses.
  • Lead Housekeeping Supervisor is a hardworking and dependable Lead Housekeeping Supervisor who excels at performance reporting and team leadership.
  • Method and procedure have a proven track record.

Accomplishments

  • Created a thorough deep-cleaning schedule during low occupancy periods, leading to a 17% reduction in long-term damage within rooms.
  • Advanced key performance monitoring systems that tracked and logged housekeeping efficiency in real-time, increasing room readiness by 67%.
  • Reduced linen replacement costs by 12 through the implementation of new laundering techniques and fabric-friendly products.
  • Developed and enforced a comprehensive housekeeping schedule that improved cleanliness ratings by 57% according to guest surveys.
  • Implemented a rewards program based on guest feedback, resulting in a 18% increase in team performance and attention to detail.
  • Streamlined vendor ordering processes, resulting in a 55% improvement in delivery timing and minimized room turnover delays.
  • Implemented a cross-training program that allowed for seamless staff transition across various housekeeping functions, improving job satisfaction by 68%.
  • Created templates that standardized cleaning processes across suites, reducing variability in service quality and yielding a guest satisfaction increase of 20%.
  • Formulated a budget-saving plan across departments, resulting in a 73% reduction in overtime hours and labor costs.
  • Reduced annual housekeeping supply expenses by 2 through careful inventory management and vendor negotiation strategies.

Affiliations

  • Active Member, Guestroom Attendants Training Program, American Hotel and Lodging Association – Completed in 2018
  • Industry Association Certification, Hotel Maintenance and Housekeeping Safety Standards – Acquired in 2022
  • Associate Member, Hotel Operations Improvement Platform (HOIP) – Ongoing since 2022
  • Chapter Leader, Atlanta Hospitality Managers Network – 2016 to 2021
  • Member, Global Lodging Forum – Ongoing professional development opportunities since 2020
  • Professional Member, Global Biorisk Advisory Council (GBAC) – Specialized in hygiene and outbreak prevention strategies
  • Volunteer Coordinator, Local Environmental Clean-Up Initiative in Columbus – 2018
  • Continuing Education, Advanced Team Leadership for Housekeeping Supervisors – Completed in 2022
  • Member, Facility Management Professional (FMP) Certification Program, IFMA – Certification earned in 2024
  • Mentorship Program Facilitator, Hospitality Management Apprenticeship Program – 2015 to 2022

Certifications

  • ServSafe
  • Hotel Supervisory Skills Training Series - American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Cleaning Technician (CCT) - International Janitorial Cleaning Services Association (IJCSA)
  • Google Certified Professional Cloud Architect
  • Cross-Contamination and Infectious Disease Prevention Certification
  • Time & Labor Management Certification in Hospitality
  • First Aid and CPR Certification Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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