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Skills

  • Data integrity enforcement
  • Communications
  • Data governance policy development
  • First Aid/CPR
  • Client liaison for regulatory strategy
  • NDCMedisoft
  • Gap analysis and solution identification
  • Data management auditing
  • System equipment
  • Customized information management solutions

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Coached junior consultants on business intelligence tools, leading to a 48% increase in team-wide project efficiency.
  • Audited client’s electronic records.
  • Conducted comprehensive audits of data management systems, ensuring compliance with procedure, and reducing non-compliance risks by 28%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved $10 savings for the client.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Achieved 100% system recovery within two years.
  • Oversaw a 3-month project to revamp the filing system, resulting in a 11% increase in department productivity.
  • Attained Excellence Award recognition for 2018.

Summaries

  • Adept at process automation.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Information Consultant with 6 years of successful process improvement and workflow optimization experience.
  • Achieved cost savings of $18 annually.
  • Achieved infrastructure savings of 65%.
  • Created extensible documentation.
  • Aligned solutions with client-specific goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Delivered enterprise-wide information governance frameworks, resulting in Outstanding Service Award recognition from program in 2022.

Accomplishments

  • Oversaw the migration of legacy systems to cloud-based architecture, which enhanced the company's data retrieval by 56% and reduced server costs by $13.
  • Led gap analysis across 3 departments to identify inefficiencies in information workflows, improving operational efficiency by 53%.
  • Developed a cross-departmental data governance framework, resulting in an 65% improvement in data accuracy and compliance with industry standards.
  • Designed and implemented a knowledge management system that allowed staff across 9 offices to easily access critical data, reducing duplication of efforts by 67%.
  • Recommended cost-effective software solutions for clients in Phoenix, saving them approximately $12 annually in license costs.
  • Led a technical audit that revealed security vulnerabilities, working with IT to patch over 4 issues that could have caused $14 in data losses.
  • Offered subject-matter expertise during the design and deployment of a cloud migration project, ensuring a cost-effective transition saving $3.
  • Advised on optimizing client information systems with an emphasis on AI-driven data models, projected to increase processing speed by 19%.
  • Conducted workshops on database optimization, resulting in improved database query performance by 84%.
  • Reduced information retrieval errors by 21% by optimizing the existing document management system and training 11 staff members in its usage.

Affiliations

  • Federation of European Risk Management Associations (FERMA) - Information Security Interest Group
  • MIT Sloan Management Review - Information Innovation Community
  • Data Management Association International (DAMA)
  • Society of Human Resource Management
  • Technology Business Management Council
  • Project Management Institute
  • National Association of Social Workers
  • Digital Analytics Association (DAA)
  • Cloud Security Alliance (CSA)
  • Association of Change Management Professionals (ACMP)

Certifications

  • TOGAF 9 Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) Certification
  • First Aid/CPR Certified
  • Certified Data Governance Professional (DGPO)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Analytics Professional (CAP)
  • CompTIA Security+
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified Systems Engineer (MCSE)

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