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Skills

  • Financial planning for medical expenses
  • Charity fund management for patients
  • Interpreting physician orders
  • Account auditing
  • Chart pulling
  • Initiative equipment
  • Medical insurance
  • Collaborative team leadership
  • Health insurance coordination
  • Supervision

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Was in charge of negotiating settlements and payment plans.
  • Acted as the primary liaison between patients and insurance companies.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Acted as the primary liaison between patients and insurance companies, reducing claim disputes by 45%.
  • Looked for industry trends on social media and through online sources.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved 15% reduction in month-end discrepancies.
  • Collaborated with initiative customers to determine their needs and deliver standard service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results in less than 18 months.
  • Medical administrative professional with 5+ years of experience in patient care.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Practiced at meeting financial obligations while providing outstanding patient care.
  • Within Accounting and Finance, senior Patient Financial Advisor and outstanding performer in performance reporting and risk assessment.
  • Comprehensive knowledge of budget management and a dedication to patient satisfaction.
  • Complete patient education is a success.

Accomplishments

  • Instrumental in negotiating 60% higher reimbursement rates with insurance carriers, improving revenue by $7 annually.
  • Decreased denials for financial assistance by 22% through proactive communication with insurance carriers and improved documentation standards.
  • Reduced claim rejections by 63% through detailed insurance follow-ups and error resolution strategies.
  • Trained new hires on patient eligibility verification processes, reducing billing submission errors by 71% in the past year.
  • Updated detailed policies on patient hardship eligibility, reducing application processing time by 47% within one year.
  • Collaborated with the legal team to ensure compliant billing practices, resulting in a 21% reduction in refund requests over two years.
  • Led team effort to identify and secure financial assistance programs, benefiting 7 underinsured patients and securing $4 in funding.
  • Documented and resolved program which led to procedure.
  • Collaborated with team of 9 in the development of method.
  • Collaborated with the billing department to integrate financial discussions at point-of-service, improving upfront payment collections by 45% within two years.

Affiliations

  • Association for Computing Machinery
  • Compliance Certification Board (CCB) program
  • American Medical Informatics Association
  • International Association of Privacy Professionals (IAPP)
  • International Association of Administrative Professionals
  • Toastmasters
  • National Association of Free & Charitable Clinics (NAFC)
  • Freemason
  • Certified Healthcare Financial Professional (CHFP) – HFMA
  • National Association of Social Workers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Access Associate (CHAA) by NAHAM
  • Apple Certified Associate (ACA)
  • Certified Medical Reimbursement Specialist (CMRS) by AMBA
  • HIPAA Professional Certification (HIPAAP) 2017
  • Project Management Professional (PMP)
  • Financial Health Counselor Certification by the National Credit Union Foundation
  • Financial Counseling Certifications by ACA International
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+

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