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Skills

  • Organization
  • Root cause analysis
  • Collaboration with senior leadership
  • First Aid/CPR
  • Customer satisfaction driving strategies
  • CI/CD Pipeline Management
  • Budget forecasting and resource allocation
  • Security planning
  • Cross-functional team coordination
  • Team management

Work Experiences

  • Covered 16 branches in Chicago.
  • Created deployment knowledge base.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Collaborated with cross-departmental teams to redesign deployment packages, reducing size and increasing processing speed by 27%.
  • Created deployment knowledge base enabling cross-team learning and reducing repetitive errors, decreasing implementation time by 2 hours.
  • Analyzed post-deployment performance reports, introducing solutions that brought down incident tickets by 16%.
  • Achieved 82% user satisfaction.
  • Was in charge of planning and implementing improvements to budget management, team leadership, and vendor management.
  • Avoided losses valued at $13.
  • Cut overall deployment costs by 61%.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved downtime reductions of 16%.
  • Achieved a 46% reduction in deployment-related incident reports.
  • Building positive relationships with internal and external stakeholders for 2 years is a successful 6-year track record.
  • Achieved 21% early completion.
  • IT Manager with extensive experience in infrastructure technology, security planning, and day-to-day operations management.
  • Adept at collaborating with IT and other departments to ensure flawless migration strategies with zero downtime or customer impact during deployments.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • Proven leader in directing complex system operations, maintenance, and support.
  • The ability to translate technical requirements into business solutions has been demonstrated.

Accomplishments

  • Directed the simultaneous deployment of Jira across 12 regions, surpassing performance targets by 48%.
  • Resolved product issue through consumer testing.
  • Partnered with cross-functional teams to address performance challenges, reducing client-reported bugs by 25%.
  • Performed real-time analysis during deployments, mitigating potential failures and reducing rollback rates by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Authored detailed deployment documentation, resulting in a 58% decrease in onboarding time for new department hires.
  • Drove enhancements in code quality through rigorous pre-deployment testing, reducing post-release issues by 78% across all environments.
  • Designed a comprehensive rollback prevention strategy that resulted in a 68% fewer failed deployments over several months.
  • Collaborated with external vendors to integrate Power BI, leading to a 61% reduction in implementation time.
  • Facilitated knowledge transfer sessions on compliance and governance, improving team adherence to CPA requirements by 48%.

Affiliations

  • Certified Information Systems Security Professional (CISSP) 2018 - Risk management specialization
  • Association for Information Systems - Member since 2022
  • Microsoft Technology User Group - Active discussions on geographically distributed team management
  • Amazon Web Services (AWS) User Group Raleigh - Participant in deployment management forums
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Change Management Institute - Special focus on tech-driven transformation and deployments
  • International Association of Administrative Professionals
  • American Marketing Association
  • Lean Enterprise Institute - Continuous improvement programs within deployment management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified in Risk and Information Systems Control (CRISC) – Ironclad Systems, 2015
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Google Professional Cloud DevOps Engineer Certification (2015)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Technology Infrastructure Library (ITIL) Practitioner - 2019
  • AWS Certified DevOps Engineer – Professional 2021
  • Ansible Certified Professional Summit Group, 2018

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