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Skills

  • First Aid/CPR
  • Commercial property
  • Communications
  • Supervision
  • Automated process implementation
  • Insurance billing
  • Multi-family property management
  • Multi-tasking abilities
  • Planning and coordination
  • Attention to detail

Work Experiences

  • Suggested to the director of property management that program policies be clarified and changed.
  • Prepared detailed budgets and reports on the financial condition of metric property for Ironclad Systems.
  • Put in place business strategies to increase tenant satisfaction and decrease vacancies.
  • Administered tenant complaint log.
  • Accomplished this within 2018.
  • Developed strong, professional relationships with Property Manager Office Administrators and residents by initiating collaboration and providing exemplary service and engagement.
  • Was honored for cultivating positive working relationships with property owners, residents, and board members.
  • Achieved a 27% decrease in formal escalations.
  • Kept track of everything that involved category and standard properties.
  • Achieved a 60% reduction in site operating costs.

Summaries

  • Business manager with demonstrated operational and team leadership abilities.
  • Property Manager Office Administrator with budget management and strategic planning abilities.
  • Motivated professional is regarded as a capable leader and problem solver.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Sales skills, critical thinking, and the ability to communicate with people at all levels are among his assets.
  • Seeking a new position to aid in the growth and success of standard organization.
  • Stakeholder engagement in metric settings and performance reporting in risk assessment settings.
  • Versatile Property Manager Office Administrator capable of being adaptable and accommodating to the specific needs of each building.
  • Ability to recognize standard issues and integrate initiative solutions to achieve metric.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Spearheaded a contract renegotiation project that generated savings of $14 annually, while enhancing vendor performance.
  • Facilitated resident communication through monthly newsletters, improving visibility on community updates and increasing tenant engagement by 26%.
  • Led the transition to cloud-based document storage, increasing records accessibility and improving department response rates by 14 business days.
  • Collaborated with legal teams to ensure full compliance with local rental laws and regulations, avoiding penalties and saving the company $6.
  • Prepared comprehensive monthly financial reports to ensure alignment with revenue goals, reducing inaccurate reporting by 80%.
  • Monitored facilities’ preventative maintenance schedules, achieving a 69% completion rate within projected timelines and reducing emergency repairs by 79%.
  • Led staff training that improved office team's adoption of property management software, increasing operating efficiency by 61%.
  • Negotiated new service agreements with key vendors, achieving cost reductions of 58% without sacrificing service quality.
  • Collaborated with contractors to schedule and oversee building improvements, contributing to a 15% increase in tenant retention over two years.
  • Contributed to a 43% increase in property occupancy rates by actively marketing vacant units and enhancing tenant relations through regular follow-up communications.

Affiliations

  • Participated in the Real Estate Council of Austin, assisting in planning forums focused on sustainable property operation and vendor management.
  • Completed Lease Administrator Certification from the Real Estate Institute in 2016, specializing in tenant relations and rent collection systems.
  • Active contributor to the Facility Management Association of Portland, regularly attending workshops that address work order management and vendor relations improvements.
  • Recipient of the 2015 Property Management Excellence Award from the National Real Estate Association for reducing claim settlement times by 84% over 8 properties.
  • Certified Facility Manager (CFM) through the International Facility Management Association, with a focus on data analysis and reporting for real estate portfolios.
  • Active participant in the Property Management Leadership Council, focused on enhancing collaboration between site managers and corporate staff for more effective forecasting.
  • Member of Building Owners and Managers Association (BOMA), exchanging insights on conflict resolution tactics and office relocations under budget constraints.
  • Certified by the Real Estate Business Institute (REBI) in advanced property management training, specializing in work order optimization.
  • Volunteered with Habitat for Humanity in 2018, overseeing property inspections and providing operational support for maintenance activities for 9 residential units.
  • Certified Maintenance and Reliability Professional (CMRP) through the Society for Maintenance & Reliability Professionals (SMRP), enhancing property inspection scheduling skills.

Certifications

  • Rent Manager Certification – category
  • Salesforce
  • Certified Residential Portfolio Manager (CRPM) - Property Management Association
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Certified Professional Property Administrator (CPPA) - National Property Management Association
  • SLAs and Service Delivery Excellence Certification – method
  • Professional Ethics for Property Managers – IREM
  • Time Management for Administrators Certification – category
  • Project Management Professional (PMP)

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