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Skills

  • First Aid/CPR
  • Bookkeeping
  • Advanced MS Office Suite
  • Team building
  • 15 WPM typing speed
  • AR/AP
  • Project Planning
  • Business operations
  • QuickBooks expert
  • Organization

Work Experiences

  • Delivered prompt and accurate assistance to clients.
  • Achieved a 59% reduction in retrieval times.
  • Boosted team efficiency.
  • Coordinated 12 large-scale projects.
  • Developed an improved filing system.
  • Acted as a liaison between clients and logistics.
  • Achieved commendations for exceptional customer service.
  • Assisted in onboarding 7 new hires by coordinating training schedules, preparing materials, and ensuring smooth transition into their roles.
  • Addressed client inquiries, complaints, and requests.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.

Summaries

  • Adept Support Staff Assistant.
  • Collaborative Support Staff Assistant.
  • Achieved a 23% satisfaction rate.
  • Adept Support Staff Assistant with demonstrated expertise in filing optimization, document retrieval, and compliance standards, consistently contributing to 4 successful audit results.
  • Accomplished Support Staff Assistant.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at cutting annual supply costs by $17.
  • To meet challenging objectives, work well with little supervision.
  • Proficient in the use of Workday and procedure equipment.
  • Consistently contributes to team success.

Accomplishments

  • Developed and implemented new office supply tracking system, reducing supply waste by 22% and staying within the allocated budget.
  • Assisted HR in streamlining the new hire orientation process, reducing administrative time by 11 hours per week.
  • Collaborated with team of 17 in the development of initiative.
  • Compiled and maintained detailed expense records for budgeting purposes, assisting in accurate forecasting for the fiscal year.
  • Led efforts to digitize 15% of paper-based documents, making the transition towards a fully digital office environment and reducing filing space by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced administrative errors by 69% through improved data entry procedures and record-keeping techniques.
  • Resolved complex client requests and inquiries with a 73% resolution rate within 3 hours.
  • Assisted in the completion of quarterly reports, contributing to 10% reduction in management review time.
  • Developed a new system for tracking time-off requests, resulting in fewer scheduling conflicts and improved team coordination.

Affiliations

  • Business Software Alliance (BSA)
  • United Professional Administrative Assistants (UPAA)
  • Tech Savvy Administrative Professionals Network (TSAP)
  • Project Management Institute
  • Office Professionals of Raleigh Association
  • Freemason
  • National Association of Social Workers
  • National Association of Professional Organizers (NAPO)
  • Association for Supply Chain Management (APICS)
  • International Virtual Assistants Association (IVAA)

Certifications

  • Google Workspace (Formerly G Suite) Certification
  • Certified Public Accountant (CPA)
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Information Professional (CIP)
  • Certified Time Management Specialist (CTMS)
  • SHRM Cert Prep: HR Helpdesk Support Training
  • Microsoft Certified Systems Engineer (MCSE)
  • CPR and First Aid Certification by Vantage
  • ASAP Administrative Assistant Certificate

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