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Skills

  • High-element course facilitation
  • High-stakes decision making
  • Low-element course facilitation
  • Creative problem resolution strategies
  • Client booking and scheduling management
  • Customer service and relationship-building
  • Client goal-oriented facilitation
  • Team building
  • Equipment repair
  • Adaptive programs for diverse participants

Work Experiences

  • Achieved a 78% repeat business rate.
  • Certified in Six Sigma, facilitated both youth and adult training workshops, contributing to a 54% increase in participation since 2021.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Answered 15 calls per one year to help customers with their questions and concerns.
  • Achieved results within the first several months.
  • Adapted programs to different skill levels.
  • Performed troubleshooting and routine maintenance to keep equipment in top working order.
  • Certified in OSHA.
  • Benefited over 14% of participants.
  • Provided visitors with information such as facility details of interest, rules, policies, and promotional events.

Summaries

  • Technical, interpersonal, and communication abilities are all strong.
  • Ropes Course Facilitator is a multi-talented Ropes Course Facilitator who is consistently rewarded for planning and operational improvements.
  • Adept at conflict resolution and facilitating impactful discussions during team-building exercises, generating measurable improvement in team cohesion and communication for clients.
  • Certified in safety protocols.
  • Within Miscellaneous, senior Ropes Course Facilitator and outstanding performer in stakeholder engagement and team leadership.
  • Certified in safety protocols and equipment maintenance, consistently improving inventory cycles, resulting in a 82% cost reduction on program equipment procurement.
  • Costs were consistently reduced while profits were increased.
  • Accomplished facilitator with expertise in corporate engagement strategies.
  • Outgoing Ropes Course Facilitator aims to exceed guests' expectations by providing world-class service and promoting exciting amusement events and attractions.
  • Achieved zero safety incidents over 6 months.

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with Harbor & Co. As a safety advisor to assess and upgrade climb-and-challenge elements, influencing future outdoor event standards.
  • Assisted in the design and implementation of new standard operating procedure manuals for rope course safety, resulting in a 24% reduction in incident reports.
  • Piloted and executed a pilot project that integrated eco-friendly equipment into the ropes course facility, reducing operational carbon footprint by 67%.
  • Completed comprehensive ropes course facilitator training through category, achieving certified status for 2021.
  • Directed coordination efforts with local schools and youth groups, attracting 3 new clients annually for educational outdoor recreation programs.
  • Collaborated with team of 4 in the development of standard.
  • Utilized advanced knots and anchoring systems for rigging various aerial adventure elements, improving setup times by 68% over three years.
  • Implemented scenario-based training exercises that reduced response time for safety drills by 70%.

Affiliations

  • Lions Club
  • Project Adventure (PA) Bridging Program Membership
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Certified Wilderness First Responder (WFR), category
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Association for Experiential Education Facilitator
  • International Association of Administrative Professionals
  • Toastmasters
  • USA Climbing (USAC) Coaching Certification

Certifications

  • High Ropes Safety Instructor Accreditation - Northwind
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Occupational Safety and Health Administration (OSHA) Training - Northwind
  • Excursion Planning and Risk Assessment Certification - Summit Group
  • Certified Public Accountant (CPA)
  • Psychological First Aid for Facilitators - Harbor & Co.
  • First Aid/CPR Certified
  • Workplace Emergency Response Certification - Lakeside Partners

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