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Skills

  • Route dispatch
  • Medical terminology knowledge
  • Campaign performance analysis and reporting
  • Customer insight tools and methodologies
  • Key holder experience
  • Customer Onboarding Experience
  • Stock management
  • Conflict resolution and de-escalation
  • Shipping procedures understanding
  • Customer feedback loop creation

Work Experiences

  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Collaborated with vendors to plan more than 8 daily pickups and weekly deliveries.
  • Double-checked order data on a the past year basis to ensure that transactions and shipping dates were correct.
  • Kept the program and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Educated employees on company procedures and services.
  • Welcomed, greeted, and assisted customers, generating $8 in three years revenue in a high-traffic store.

Summaries

  • Customer Engagement Coordinator is a multi-talented Customer Engagement Coordinator who is consistently rewarded for planning and operational improvements.
  • Very knowledgeable about Tableau, as well as framework competitors and offerings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Asana expert with 14 years of experience in related roles.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 12 years.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hardworking Customer Engagement Coordinator with 5 years of telecommuting experience meeting customer needs.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

Accomplishments

  • Collaborated with the product development team to adjust UX/UI based on user feedback, leading to a 30% improvement in user satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Increased repeat purchase rates by 40% through the introduction of a new customer loyalty program that leveraged personalized incentives.
  • Developed and monitored customer satisfaction surveys resulting in actionable insights that improved NPS scores by 32%.
  • Successfully onboarded 2 new clients in two years, ensuring each experienced a seamless transition through customized client management plans.
  • Developed and optimized customer service scripts that improved resolution time by 74% and reduced escalations by 69%.
  • Partnered with logistics to identify cross-selling opportunities, increasing revenue by 16% in one year.
  • Generated 5 in additional revenue by directing efforts on cross-promotional campaigns targeted towards existing customers using data analytics.
  • Documented and resolved process which led to category.

Affiliations

  • Toastmasters
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM) - Special Interest Group for Customer Engagement
  • Behavioral Science in Customer Engagement Consortium
  • Global Customer Service Training Forum
  • Customer Experience Professionals Association (CXPA)
  • International Professional Association of Customer Experience Specialists
  • Women in Technology and Customer Relationship Management

Certifications

  • ServSafe
  • Customer Insight and Analytics for Business Certification framework
  • Certified Product Marketing Manager (CPMM)
  • Hootsuite Social Media Marketing Certification
  • Certified Public Accountant
  • HubSpot Email Marketing Certification
  • Customer Data Analytics Certification process
  • Google Analytics Individual Qualification (GAIQ)
  • Zendesk Support Administrator Certification
  • Google Certified Professional Cloud Architect

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