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Skills

  • Team management
  • Customer service
  • Data-driven decision making
  • Customer Feedback Integration
  • Transportation information
  • Compliance with Ticketing Policies
  • Database management for ticketing operations
  • High-volume ticket processing
  • Business operations
  • Error reduction strategies in ticketing

Work Experiences

  • Analyzed competitor ticketing strategies to inform event-specific ticket bundles that resulted in a 54% uplift in bundled sales.
  • Oversaw the delivery of category project by standard team, which resulted in category.
  • Consistently met Northwind operational deadlines.
  • Transported QuickBooks to three years customer locations.
  • Collaborated with event organizers.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Contributed to the design and testing phases of new ticket platform features, which were successfully implemented and reduced user friction metrics by 42% post-launch.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Applied up-selling techniques.
  • Automated manual ticket processing tasks using Workday, improving operational efficiency and contributing to overall cost savings of $11.

Summaries

  • Achieved high customer satisfaction scores of 85%.
  • Friendly Reservation Agent with experience interacting effectively with guests of various ages, backgrounds, and interests over the phone.
  • Clear understanding of project management and process improvement as well as risk assessment training.
  • Hardworking and good at selling over the phone.
  • Actively drove improvements in future event ticketing strategies.
  • Ticketer is a multi-talented Ticketer who is consistently rewarded for planning and operational improvements.
  • Consistently delivered superior customer service.
  • Achieved operational cost reductions by 79%.
  • Strengths in stakeholder engagement and strategic planning backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led training sessions for new team members on updated ticketing procedures and compliance requirements, achieving 60% knowledge retention based on post-training assessments.
  • Coordinated ticket allocations for events with a seating capacity of 6, ensuring optimal seat distribution and customer convenience.
  • Enhanced user interface of ticketing system in collaboration with IT, improving user satisfaction ratings by 17%.
  • Collaborated with marketing department to promote early ticket sales for process, leading to 31% increased sales within the first 2 weeks.
  • Contributed to event ticket allocation strategy that maximized occupancy rates, achieving 45% sold-out capacity in 7/30% of events.
  • Scheduled automated email notifications for upcoming events, resulting in a 43% increase in returning customers for future events.
  • Implemented customer feedback into digital platform upgrades, contributing to a 37% improvement in overall user experience.
  • Achieved a 32% success rate in resolving ticket-related disputes through negotiation and interpersonal communication skills.
  • Implemented strategies for managing peak ticketing periods, reducing customer wait times by 17 seconds and avoiding transaction abandonment.
  • Collaborated with event coordinators to adjust ticket pricing strategy, resulting in a revenue increase of 42% in 2023.

Affiliations

  • Certified Professional Ticketing Associate (CPTA)
  • American Marketing Association
  • International Council of Nurses
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Association of Venue Managers
  • Customer Experience Professionals Association (CXPA)
  • International Association of Administrative Professionals
  • Live Entertainment Ticketing Affiliate Program
  • National Association of Social Workers

Certifications

  • Certified Entertainment Event Coordinator (CEEC) - Ironclad Systems
  • Customer Service Excellence for Ticketing (CSET) - Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Customer Relationship Management (CRM) Certification - Meridian
  • Certified Call Center Operations Manager - Summit Group
  • Certified Refund and Exchange Management Specialist (CREMS) - Vantage
  • Google Certified Professional Cloud Architect
  • Certified Mobile App Ticketing Expert - Summit Group
  • Certified Automated Ticketing System Manager - Northwind
  • Certified Revenue Management Professional (CRMP) - Brightline

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