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Skills

  • Archive management
  • Communications
  • Recordkeeping skills
  • Client relationship management
  • First Aid/CPR
  • Error resolution techniques
  • Process improvement
  • Error-reporting technology utilization
  • Client communication and updates
  • Data entry accuracy in ServiceNow

Work Experiences

  • Examined contract documents for ambiguity and inconsistencies in the documents and specifications.
  • Uploaded company policies and procedures to EDMS, which were then routed for approval and training.
  • Ensured continuity among corporate and divisional work teams by documenting and communicating actions, irregularities, and ongoing needs.
  • Created and implemented system implementation plans to allow users and documentation to be integrated during company mergers.
  • Stayed up to date on current regulations, particularly those pertaining to the research industry and document creation.
  • Was in charge of the document control system, which included work instructions, procedures, and databases.
  • Maintaining an orderly and clean control room aided in efficient document processing.
  • Used initiative software to collect, review, and input cross-functional collaboration reports every day.
  • Analyzed loan documents for high-net-worth individuals.
  • Assisted clients during financial distress.

Summaries

  • Growth mindset and eagerness to assist the team in moving the company forward with any task.
  • Working knowledge of document management systems.
  • Costs were consistently reduced while profits were increased.
  • Make management and control strategies and put them into action.
  • Expert ServiceNow user with exceptional technical knowledge, communication skills, and a commitment to quality and accuracy.
  • Achieved 38% improvement in documentation accuracy.
  • Seek to contribute 9 years of Banking and Financial Services experience and take on a challenging position dedicated to improving system operations and internal workflows.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Multitasks effectively and manages shifting priorities.
  • Experience as a Documentation Specialist ensuring that an organization's documents are stored effectively and are easily accessible to employees.

Accomplishments

  • Utilized method to manage digital loan records, enhancing accessibility and reducing errors by 23%.
  • Awarded Lean for excellence in managing loan documentation processes and compliance.
  • Improved accuracy of electronic filing systems by integrating Jira, reducing time spent on manual corrections.
  • Successfully executed a project that involved transitioning 6 loan accounts to a digital platform, reducing manual workload by 70%.
  • Reviewed borrower credit reports and legal documents to identify discrepancies, improving the accuracy of loan risk assessments by 53%.
  • Collaborated with title companies to resolve discrepancies in loan agreements involving properties valued at over $244,000.
  • Documented and resolved system which led to metric.
  • Played a key role in the resolution of complex loan structures, supporting transactions totaling over $136,000.
  • Created and implemented a document retention policy that allowed for better audit readiness and reduced storage costs by 18.
  • Rectified discrepancies in lien releases of loans exceeding $127,000, thus allowing titles to be cleared efficiently.

Affiliations

  • Active member, Loan Processors Network - Shared best practices on optimizing loan package verification workflows with peers.
  • National Association of Social Workers
  • Toastmasters
  • Society of Human Resource Management
  • National Association of Professional Mortgage Women (NAPMW) - Advocate for loan documentation best practices in mortgage underwriting.
  • Member, Compliance Officers Forum - Collaborated with peers to address emerging regulatory issues impacting loan documentation.
  • Association of Information Technology Professionals
  • American Association of Credit Management (AACM) - Participated in ongoing certification courses and workshops on credit and loan risk management.
  • Jaycees
  • Rotary International

Certifications

  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Financial Analyst (CFA)
  • Certified Compliance Professional (CCP)
  • Salesforce
  • Fannie Mae Desktop Underwriter Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Financial Services (CPFS)
  • Certified Mortgage Processor (CMP)
  • ServSafe

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