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Skills

  • Team management
  • Client progress reporting
  • Data analysis
  • Discharge Planning
  • Procedure equipment
  • Proficient in Jira
  • Resource allocation
  • Team building
  • Business operations
  • Quality assurance

Work Experiences

  • Worked with multidisciplinary teams to improve client care and remove roadblocks in case management.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Built professional networks and relationships with service and resource providers to ensure that clients' care was consistent and of high quality.
  • Assisted 10 individuals.
  • Analyzed social service program data weekly.
  • Achieved 74% success in securing healthcare solutions.
  • Advocated for clients during multidisciplinary team meetings, ensuring necessary accommodations and services were secured, improving client satisfaction by 57%.
  • Acted as a corporate compliance and audit resource to help with the legal process and appeals.
  • Achieved Top Performer for excellence in case management in 2019.
  • Achieved President's Club for innovation.

Summaries

  • Achieved measurable success in housing outcomes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 58% reduction in case wait times.
  • Accomplished Case Management Coordinator.
  • Fluency in both French and Portuguese.
  • Achieved a 52% reduction in client hospitalizations.
  • Director of Social Services with extensive research, grant writing, and communication skills.
  • Case Management Coordinator with 13 years of leadership experience in functional case management.
  • Achieved a 36% improvement in health outcomes for uninsured clients.
  • Achieved a 54% boost in self-sufficiency.

Accomplishments

  • Analyzed and reported client outcome trends to executive leadership, which led to securing additional funding of $5 for expansion of services.
  • Trained team on the use of new case management software, resulting in a 53% improvement in workflow efficiency.
  • Monitored and ensured regulatory compliance of 2 case files, leading to Outstanding Service Award recognition for exemplary case handling in 2015.
  • Led multidisciplinary team meetings to ensure seamless coordination and resource allocation for complex cases, resulting in improved client satisfaction by 39%.
  • Developed systems to categorize cases by priority, thereby speeding up the response for urgent cases by 20%.
  • Revised the case escalation procedure, leading to a 56% increase in successful high-risk case interventions.
  • Collaborated with executive teams to revise service delivery strategies, achieving a 29% improvement in client satisfaction across programs.
  • Served as primary point of contact between clients and service providers, reducing communication delays by 24%.
  • Regularly provided comprehensive case updates to leadership, driving adjustments in policy and increasing service delivery impact by 33%.
  • Designed and led workshops to train 18 care coordinators on new intake procedures, reducing client intake time by 37%.

Affiliations

  • Active Participant in Local Interdisciplinary Teams for Client Welfare
  • Registered Provider with Oregon Housing Authorities
  • Project Management Institute
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Community Health Worker Coalition
  • Council on Accreditation for Children and Family Services
  • Jaycees
  • Advisory Board Member for Beacon Labs, focused on policy improvements in social services
  • Rotary International

Certifications

  • Case Management Administrator Certification (CMAC)
  • Registered Nurse Case Manager Certification (RN, CCM)
  • Certified Social Worker in Health Care (C-SWHC)
  • Certified Mental Health First Aid Instructor Harbor & Co.
  • Certified Case Management Supervisor (CCMS) - Vantage
  • Apple Certified Associate (ACA)
  • Certified Professional in Health Care Quality (CPHQ)
  • Licensed Clinical Social Worker (LCSW) – initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Chronic Care Level 3 (CCL3)

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