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Skills

  • Collaboration with insurance providers
  • Project organization
  • CRM system utilization for healthcare
  • Appointment scheduling systems
  • Quotes and sales
  • Cross-functional team leadership
  • Communications
  • Emergency treatment scheduling
  • First Aid/CPR
  • Data entry

Work Experiences

  • Assisted in overseeing the department's budget allocation, reducing operational costs by $142,000 annually without compromising patient care quality.
  • Presented financial well-being education to groups of over 3 people to cultivate new business and increase customer financial knowledge.
  • Achieved a 34% drop in patient paperwork errors.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted training sessions for staff on policy updates.
  • Built strong relationships with medical specialists and coordinated additional care, increasing patient specialist referrals by 42%.
  • Analyzed patient data to recognize trends.
  • Collaborated with pharmacy staff.
  • Communicated directly with clients and heirs to explain complex medical billing issues, ensuring no financial disputes escalated.
  • Achieved Outstanding Service Award for exceptional patient interaction skills.

Summaries

  • Coordinated care between multiple parties.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated Healthcare Agent with over 11 years of experience in patient care coordination, known for increasing patient satisfaction by 45% through personalized care and efficient communication.
  • Coordinated effectively between patients, providers, and insurers.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 68% boost in efficiency.
  • Advocated for patients effectively.
  • Accomplished Healthcare Agent.
  • Achieved a 48% drop in patient paperwork errors.
  • Award-winning Healthcare Agent, consistently ranked in the top 80% for patient satisfaction at Phoenix, recognized for patient-first approach and excellent communication skills.

Accomplishments

  • Collaborated with finance and administrative teams to ensure error-free billing for 17 patients, achieving a 75% satisfaction rate.
  • Managed telehealth services for 18 patients, expanding access to care and increasing patient interaction by 77% in 2019.
  • Developed and executed a new telemedicine protocol, improving patient access and increasing virtual consultations by 85%.
  • Negotiated with insurance providers to resolve patient billing issues, saving clients an average of 3 per case.
  • Resolved discrepancies in patient medical paperwork, reducing filing errors by 45% and enabling faster processing times.
  • Maintained and updated a comprehensive patient database of over 9 records, reducing data entry errors by 31%.
  • Trained newly hired healthcare agents on agency processes, leading to a smoother onboarding experience and a reduction in training time by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and deployed an appointment reminder system, reducing patient no-shows by 61% in 6 months.
  • Assisted physicians in updating medication plans post-discharge, leading to a 29% drop in readmission rates for high-risk patients.

Affiliations

  • Society for Social Work Leadership in Health Care (SSWLHC)
  • International Association for Healthcare Security and Safety (IAHSS)
  • American Public Health Association (APHA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Council for Affordable Healthcare Coverage (CAHC)
  • National Council for Mental Wellbeing (NCMW)
  • American Society of Clinical Oncology (ASCO)
  • National Patient Advocate Foundation (NPAF)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Project Management Professional (PMP)
  • Electronic Health Records Specialist (CEHRS) - system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional in Healthcare Quality (CPHQ) - process
  • Lean Healthcare Green Belt Certification - system
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Access Associate (CHAA) method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Coder (CPC) - AAPC

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