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Skills

  • Regulatory compliance
  • Relationship development
  • Process improvement
  • Food arrangement
  • MS Office
  • Customer service
  • Project organization
  • Inventory organization
  • Team management
  • Collaboration with kitchen staff

Work Experiences

  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Boosted order accuracy by 18%.
  • Achieved a 29% reduction in negative reviews.
  • Actively promoted limited-time offers and seasonal menu items, driving a 56% increase in customer participation.
  • Assisted in catering services for events.
  • Boosted average sales per table by $2 per shift.
  • Achieved a Scrum Master award.
  • Achieved a 68% lower customer complaint rate.
  • Awarded Employee of the Month for 7 months.
  • Achieved a 25% increase in family bookings.

Summaries

  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Assisted in training and onboarding new hires.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of stakeholder engagement and cross-functional collaboration.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Adept at managing multiple tasks.
  • Eager to contribute quality assurance and stakeholder engagement to the Beacon Labs team and add value.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 46% improvement in service speed.
  • Accommodated special requests, including dietary restrictions.

Accomplishments

  • Delivered exceptional guest service while managing a section of 16 tables in a high-volume restaurant, contributing to a 73% increase in repeat business.
  • Trained on allergen awareness and special dietary needs, assisting patrons with confidence, resulting in a 48% rise in positive feedback.
  • Provided real-time feedback to management on guest trends and service flows, contributing to the implementation of process improvements.
  • Anticipated guest needs during peak hours, resulting in a 53% improvement in serving times and overall customer satisfaction.
  • Regularly exceeded upselling targets by recommending dishes and beverages, generating an 58% increase in average ticket sales.
  • Documented and resolved category which led to metric.
  • Executed revenue-generating initiatives, such as weekly specials and featured pairings, leading to a 56% increase in beverage sales.
  • Handled multiple tables efficiently, ensuring all orders were taken and delivered accurately, which led to a decrease in customer wait times by 5 minutes.
  • Led a front-of-house team of 15 staff during busy shifts, maintaining smooth operations and consistent service standards under high-stress conditions.
  • Worked with kitchen staff to ensure food orders were prepared to guest specifications, which led to a 31% improvement in meal accuracy.

Affiliations

  • ServSafe Food Handler Certification - 2019
  • American Medical Informatics Association
  • American Culinary Federation
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Customer Service and Sales Skills Training Program 2022
  • International Association of Culinary Professionals
  • Jaycees
  • National Bartenders Association
  • American Society of Safety Professionals

Certifications

  • Communication Specialist in Hospitality Settings Certification
  • Certified Public Accountant
  • Advanced Wine Certification (Online Program) by Brightline
  • Project Management Professional (PMP)
  • Certified Food and Beverage Executive (CFBE) by American Hotel & Lodging Educational Institute
  • Certified Beer Server - Cicerone Program
  • Wine & Spirit Education Trust (WSET) Level 1 Award in Wines
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP) by American Hotel & Lodging Educational Institute
  • Allergen Awareness Certification by Ironclad Systems

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