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Skills

  • Cross-departmental communication
  • Order delivery practices
  • First Aid/CPR
  • Relationship development
  • CRM software utilization
  • Upselling techniques
  • Operational improvement
  • Six Sigma in hospitality services
  • Business operations
  • Communications

Work Experiences

  • Achieved a 99% accuracy rate.
  • Assisted in training new hires.
  • Assisted in training new hires to effectively manage VIP services, increasing the satisfaction rate among high-priority guests.
  • Awarded Employee of the Month for 7 months.
  • Achieved a 68% lower customer complaint rate.
  • Accommodated special requests within a fast-paced setting, including coordinating customized meal plans for parties with 17 or more guests.
  • Achieved a 65% improvement in service delivery.
  • Assisted in catering services for events ranging from intimate gatherings to weddings up to 9 attendees, consistently praised for professionalism.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Balanced multiple high-demand tables during weekend rushes.

Summaries

  • Boosted per-head spend by recommending seasonal specials.
  • Accomplished Front Server recognized for maintaining a 83% customer satisfaction rate over a 2020-month period. Adept at upselling premium items, resulting in additional $14 in peak-hour sales.
  • Accommodated special requests, including dietary restrictions.
  • Experienced Front Server food service professional with attention to detail.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Interacting with guests to determine specific needs and completing food preparation tasks to meet demand is second nature to me.
  • Achieved high guest satisfaction.
  • Accomplished Front Server specializing in customer satisfaction.
  • Offering 14 years of customer service, initiative food preparation, and stocking and organizing deliveries experience.
  • Achieved a 31% increase in specialty drink and meal sales.

Accomplishments

  • Facilitated daily sales reconciliation, ensuring procedure in cash and payments matched reported totals with 78% accuracy.
  • Participated in multiple training sessions focused on food safety, sanitation, and allergen awareness, improving workplace compliance with health codes.
  • Managed special dietary requests and communicated them effectively to kitchen staff, enhancing guest satisfaction with tailored meal preparation.
  • Developed strong relationships with repeat guests, personally generating a 16% increase in customer loyalty for the venue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored daily food and beverage stock levels, coordinating with management when inventory ran low to ensure uninterrupted service.
  • Delivered exceptional guest service while managing a section of 16 tables in a high-volume restaurant, contributing to a 73% increase in repeat business.
  • Utilized cross-departmental communication to coordinate special events, ensuring seamless service for parties of up to 14 guests.
  • Led a front-of-house team of 15 staff during busy shifts, maintaining smooth operations and consistent service standards under high-stress conditions.
  • Collaborated with kitchen and bar teams to deliver timely and accurate orders, reducing average wait times by 34%.

Affiliations

  • Restaurant Leadership Conference Participant – 2019
  • Certified Restaurant Server (CRS) - 2024
  • Women in Hospitality United
  • International Association of Administrative Professionals
  • First Aid and CPR Certification - 2024
  • American Culinary Federation
  • Jaycees
  • Society of Women Engineers
  • Foodservice Management Professional (FMP) Certification
  • Event Management Certificate Program

Certifications

  • Certified Beer Server - Cicerone Program
  • CompTIA Security+
  • Food Allergen Certified through ServSafe
  • ServSafe
  • Advanced Wine Certification (Online Program) by Brightline
  • Level 1 Sommelier Certification by Vantage
  • SafeStaff Food Handler Program Certification
  • Hospitality and Restaurant Service Certificate by category
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Point of Sale System (POS) Proficiency Certification

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