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Skills

  • Optimizing SAP modules for local needs
  • Regulatory compliance
  • Global user training and adoption
  • Equipment setup
  • Problem resolution
  • Business Process Automation
  • Technical troubleshooting
  • Customer service
  • Cross-functional collaboration
  • Eliminating redundant processes

Work Experiences

  • Achieved a 82% improvement in task completion times.
  • Contributed to a 48% productivity increase.
  • Automated 43% of business processes.
  • Boosted order processing speed by 77%.
  • Coordinated system upgrades and patches with global IT teams, ensuring compatibility and stability across all integrated SAP systems.
  • Configured SAP Order-to-Cash (OTC) functions.
  • Managed customers' expectations of support and technology functionality in order to provide a positive user experience.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Conducted training sessions.
  • Collaborated with senior leadership.

Summaries

  • Achieved tangible results, including cost reductions.
  • Subject matter expert on SAP with exceptional skills and knowledge in workflow optimization.
  • Automated 44% of core business processes.
  • Accelerated closing cycles by 17 days.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Achieved 35% reduction in procurement costs.
  • Strengths in data analysis and team leadership backed up by Miscellaneous training.
  • Excellent quality assurance and data analysis knowledge.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of project management and stakeholder engagement as well as risk assessment training.

Accomplishments

  • Enhanced warehouse efficiency by configuring the SAP WM module, lowering inventory holding costs by $7 over 2016.
  • Coordinated post-go-live SAP system enhancements and troubleshooting, achieving sustained system stability and user satisfaction improvements by 73%
  • Successfully implemented automated workflows in the SAP HR module, reducing HR manual data entry errors by 24%.
  • Led system stabilizations post-go-live, successfully reducing user-reported issues by 53% in the first 17 weeks of deployment.
  • Optimized SAP master data management processes, improving data accuracy by 73% and reducing discrepancies during monthly financial reporting.
  • Worked with IT and finance teams to ensure data integrity during SAP upgrades, which successfully maintained 100% uptime in financial reporting processes.
  • Supported global SAP template rollouts, ensuring compliance with regional tax regulations while minimizing localization cost by 10.
  • Led SAP SD training workshops with business users, improving order-to-cash cycle understanding and reducing processing delays by 79%.
  • Facilitated SAP integration with third-party sales platforms, resulting in a 53% increase in sales order accuracy and 36% drop in reconciliation errors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Global SAP ERP Community
  • Digital Transformation Group with SAP Focus
  • SAP Analytics Cloud Professional Network
  • Institute of SAP Functional Consultants
  • Society of Human Resource Management
  • Global Consortium of ERP and SAP Innovation
  • Association for Supply Chain Management (APICS)
  • Global SAP Education Community
  • International Association of SAP Partners
  • American Marketing Association

Certifications

  • SAP Certified Application Associate - Business Process Integration with SAP S/4HANA
  • Certified SAP Solution Manager Consultant
  • CompTIA A+ Technician
  • Certified SAP Business Workflow Consultant
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • SAP Certified Associate - User Experience with SAP S/4HANA
  • TOGAF 9 Certification (Enterprise Architecture Framework)
  • CCTA (Certified Change and Transformation Analyst)
  • PRINCE2® Foundation Certification

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