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Skills

  • Cost controls
  • Cost reduction and margin improvement
  • Team management
  • Recruitment
  • Project organization
  • Budgets
  • Customer service
  • Communications
  • Exceptional customer satisfaction tracking
  • Process improvement

Work Experiences

  • Created partnerships with local suppliers.
  • Built strong relationships with key stakeholders and vendors, facilitating bulk purchasing deals that saved Meridian $16.
  • Cut monthly wastage costs by $15.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Designed a feedback mechanism for customers, which improved satisfaction scores by 27% across method.
  • Was in charge of overseeing food preparation and ensuring that safety protocols were followed.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Created partnerships with local suppliers to feature fresh, artisan products, contributing an additional $7 in yearly revenue.
  • Consulted with marketing on promotional campaigns that added 18 extra revenue during off-peak periods.
  • Organized and managed food service training for employees to learn about cross-functional collaboration, budget management, and strategic planning.

Summaries

  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Analyzed customer traffic patterns.
  • Director of Concessions is a dynamic Director of Concessions with 6 years of experience in providing high-quality food services.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Customer experience is known to be enhanced by this dynamic presence.
  • Director of Concessions with over 11 years of category and standard service experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Efficient Director of Concessions with over 8 years of experience in process and initiative service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Using basic Japanese skills, build relationships with patrons and employees.
  • Kitchen Manager with a passion for working with high-performing teams.

Accomplishments

  • Streamlined concessions operations at large-scale event venues, improving throughput by 76% and reducing queue times.
  • Delivered effective inventory management strategies across multiple events, reducing spoilage costs by $9 per month.
  • Established food safety standards and secured Scrum Master, maintaining a clean record of health inspections for 17 consecutive years.
  • Consulted with marketing on seasonal promotional campaigns that generated an additional $17 in revenue during off-peak seasons.
  • Decreased food wastage by 58%, saving an average of $3 per month through improved inventory control and waste reduction strategies.
  • Collaborated with team of 7 in the development of method.
  • Implemented a new digital POS system, reducing transaction times by 55%, significantly improving customer satisfaction across multiple locations.
  • Coordinated logistics for food and beverage services at events serving over 12 patrons, ensuring optimal service delivery and customer satisfaction.
  • Negotiated and secured exclusive partnerships with high-quality suppliers, delivering cost savings of up to $14 annually.
  • Collaborated closely with IT and operations teams to enhance cashier system functionality, reducing technical downtime by 22%.

Affiliations

  • Lions Club
  • Board Member for the Seattle Hospitality and Recreation Commission
  • Graduate of HubSpot in Strategic Leadership for Food and Beverage
  • International Association of Venue Managers (IAVM)
  • Toastmasters
  • Member of Event Safety Alliance (ESA)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Member of the Institute of Food Technologists (IFT)
  • Sports and Entertainment Alliance in Technology (SEAT)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) - American Society for Quality
  • Leadership in Energy and Environmental Design (LEED) Accreditation - US Green Building Council
  • Certified Professional Food Manager (CPFM) - Lakeside Partners
  • First Aid/CPR Certified
  • Certified Inventory Optimization Professional (CIOP) - Lakeside Partners
  • CompTIA Security+
  • Certified Purchasing Manager (CPM) - category
  • Certified Kitchen Manager (CKM) – Cedar Works
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association

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