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Skills

  • Agile Testing Methodologies
  • Administrative support
  • Performance testing
  • MS Office
  • Team building
  • Operational improvement
  • Cross-Browser Testing
  • Planning and coordination
  • Integration testing
  • Process improvement

Work Experiences

  • Collaborated with third-party vendors.
  • Collaborated directly with product managers to establish criteria for acceptable quality levels, enhancing the development cycle by 56%.
  • Achieved lower deployment failures.
  • Tested user interfaces on a variety of mobile devices, including Windows, Android, and iOS.
  • Developed metric applications for mobile technology and IoT products, which resulted in category for a global technology company.
  • Analyzed and addressed critical issues reported by end users in Boston, contributing to an escalation rate reduction by 38%.
  • Achieved results within 2023.
  • Collaborated with development engineers.
  • Documented, triaged, and managed HubSpot defects and collaborated with developers to ensure timely resolutions.
  • Assessed compliance with industry standards.

Summaries

  • Communicative and team-oriented, with Tableau expertise.
  • Quality Assurance Lead Tester is a hardworking and dependable Quality Assurance Lead Tester who excels at cross-functional collaboration and budget management.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • A thorough understanding of the entire software development lifecycle.
  • Quality Assurance Lead Tester and team leader with 2 years of experience in method settings.
  • Gray, white, and black box testing have all yielded positive results.
  • Create test plans, write and understand test cases, and identify use cases.
  • Jira and ServiceNow experts with exceptional interpersonal skills.
  • Dedicated Quality Assurance Lead Tester with 6 years of experience and diligence in dealing with large and complex product requirements.
  • Proficient in promoting procedure by leveraging project management and process improvement knowledge.

Accomplishments

  • Established automated build validation tests that reduced build failures by 60% in the first three months.
  • Improved software release quality by implementing a more rigorous defect tracking system, reducing post-release defects by 33%.
  • Acted as the primary point of contact between the QA team and third-party vendors to ensure smooth integration testing and delivery.
  • Implemented automated testing infrastructure using ServiceNow, improving test reusability and reducing test script maintenance by metric.
  • Managed end-to-end testing for product deployments in different regions, ensuring adherence to local compliance requirements.
  • Performed root cause analysis (RCA) on failed test cases, leading to a resolution time decrease of system/incident.
  • Led an initiative to implement API testing using Salesforce, significantly reducing application downtime due to faulty integrations.
  • Maintained up-to-date test case repositories, ensuring timely replacement of obsolete test cases as project requirements evolved.
  • Planned and executed performance testing, simulating category, which increased application stability under heavy loads of 15 users.
  • Reduced escaped defects by 61% by establishing a robust pre-deployment QA validation process.

Affiliations

  • Member, National Institute for Software Engineering (NISE) metric
  • Member, International Software Testing Qualifications Board (ISTQB)
  • Certified ISTQB® Advanced Level Test Manager
  • Volunteer Mentor, Women in Quality Assurance (WiQA) Mentorship Program
  • Contributor, Ministry of Testing (MoT) Writing Articles on QA and Automation
  • Member, Global Testing Professionals Community (GTPC)
  • Volunteer, initiative Organizer 2017
  • Member, Agile Alliance - Test Practices Community procedure
  • Project Management Institute (PMI) Professional Membership framework
  • Alumnus, Test Leadership Congress 2023

Certifications

  • Database Testing with SQL Certification - Summit Group 2024
  • Micro Focus ALM Certification - 2024
  • American Academy of Financial Management (AAFM)
  • JMeter Performance Testing Certification - Meridian - 2019
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Professional for Requirements Engineering (CPRE) - 2017
  • Appium Test Automation Certification - Cedar Works - 2015
  • SAP Certified Application Associate
  • Postman Certified API Tester - 2021 - Meridian

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