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Skills

  • Experian Transact SM
  • Client financial consultation
  • Mortgage product presentation skills
  • Regulatory compliance
  • Moody's KMV CreditEdge
  • Proficient in 10-key
  • Digital mortgage application systems
  • Conflict Resolution with Clients and Partners
  • Attention to detail in documentation
  • Customer outreach strategy design

Work Experiences

  • Contributed to the company's achievement of Excellence Award for exceptional loan processing efficiency in 2016, maximizing both speed and accuracy.
  • Achieved results within 12 months.
  • Achieved savings of $16 for clients.
  • Assisted with compliance monitoring.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Achieved 43% customer satisfaction.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Achieved results within 6 months.
  • Assessed a wide variety of mortgage products.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved an additional 8 applications within procedure.
  • Mortgage Associate with 14 years of successful client relations and workflow optimization experience.
  • Collaborative Mortgage Associate.
  • Mortgage Associate with extensive experience in banking regulations and procedures.
  • Accomplished Mortgage Associate with 11 years of experience in loan processing and risk mitigation, safeguarding over $5 in assets through effective underwriting strategies.
  • Achieved a processing time reduction of 85%.
  • Achieved overall department improvement by 18%.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with IT to introduce system automations that reduced document-touch points by 16%, increasing department efficiency.
  • Partnered with marketing to develop and execute a lead-nurturing campaign, resulting in a 71% increase in qualified mortgage applicants.
  • Resolved $10 in compliance violations during an internal audit, safeguarding the company from regulatory penalties.
  • Developed strategic client partnerships, resulting in a 29% growth in referral-based mortgage business.
  • Managed department-wide implementation of new loan reporting software, enhancing loan quality tracking and reducing input errors by 69%.
  • Reviewed and enhanced document management systems using cloud-based technologies, reducing file retrieval times by 10 hours monthly.
  • Streamlined credit score analysis using procedure, improving loan decision turnaround time by 77% hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated the client onboarding for mortgage applications in partnership with Tableau, cutting manual data entry time by 2 hours per week.
  • Reduced loan application abandonment by 50% by refining online application experience for end-users, contributing to increased completion rates.

Affiliations

  • Freemason
  • Association for Computing Machinery
  • Commercial Real Estate Women (CREW)
  • American Council of Real Estate Executives (ACRE)
  • National Association of Affordable Housing Lenders (NAAHL)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Mortgage Bankers Association (MBA)
  • National Association of Home Builders (NAHB)
  • Risk Management Association (RMA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Mortgage Loan Originator License (MLO)
  • Affordable Housing Certified Professional (AHCP)
  • First Aid/CPR Certified
  • Certified Treasury Professional (CTP)
  • Series 7 - General Securities Representative
  • Google Certified Professional Cloud Architect
  • Accredited Wealth Management Advisor (AWMA)
  • ServSafe

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