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Skills

  • Deep knowledge of bankruptcy processes
  • Mortgage product presentation skills
  • Mortgage pricing model restructuring
  • Loan origination software (LOS) proficiency
  • Fraud detection and prevention
  • Customer service
  • Organization
  • Mortgage loan origination
  • Mentoring and Team Leadership
  • Project organization

Work Experiences

  • Collaborated with real estate agents and title companies.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.
  • Avoided $12 in potential losses.
  • Adhered to deadlines.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed housing market trends and provided recommendations that helped the team adjust pricing models, leading to an additional $11 in revenue.
  • Achieved a 77% decrease in delays.
  • Looked for industry trends on social media and through online sources.
  • Assisted with compliance monitoring, ensuring all files met federal, state, and local regulatory requirements, leading to zero compliance violations in 2016.
  • Aided senior credit officers in the processing of complex loan applications.

Summaries

  • Client-centric Mortgage Associate with the ability to provide tailored mortgage solutions to diverse clients, improving approval rates for complex cases by 21%.
  • Analytical Mortgage Associate with a keen eye for market trends, providing insights that helped adjust company strategies and contributed to $12 in additional profits.
  • Consistently managed documentation requirements.
  • Consistently exceeded sales goals.
  • Achieved a 42% higher approval rate.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Mortgage Associate has 10 years of experience in consumer lending, loan administration, default management, and customer service.
  • Avoided delays and errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted operational efficiency across the department.

Accomplishments

  • Guided a team of loan processors to meet and exceed performance goals, achieving an on-time loan closing rate of 71% within 2020.
  • Led cross-functional team to reduce average mortgage approval time by 9% through process optimization.
  • Drove the development of a complex loan analysis tool, improving underwriting speed by 43% for non-conventional mortgages.
  • Managed digital documentation efforts using DocuSign, reducing physical paperwork by 18% and ensuring regulatory compliance on 15 mortgage approvals.
  • Evaluated complex income for jumbo loan clients, successfully guiding 7 high-net-worth clients through the approval process.
  • Led a loan portfolio revaluation, uncovering $12 in unrealized revenue across 18 accounts.
  • Reduced loan application abandonment by 50% by refining online application experience for end-users, contributing to increased completion rates.
  • Developed and implemented a dynamic customer outreach system, resulting in 71% increase in lead conversion rates.
  • Introduced training programs for 13 associates focused on mortgage compliance and customer service, reducing compliance errors by 51%.
  • Collaborated with underwriting and compliance departments to drive loan approval for clients with under program credit scores, boosting department approval rates by 54%.

Affiliations

  • Council of Residential Specialists (CRS)
  • Risk Management Association (RMA)
  • Association for Computing Machinery
  • Freddie Mac Single-Family Advisory Board
  • American Council of Real Estate Executives (ACRE)
  • National Housing Conference (NHC)
  • American Marketing Association
  • American Society of Safety Professionals
  • National Association of Home Builders (NAHB)
  • Society of Women Engineers

Certifications

  • Google Certified Professional Cloud Architect
  • Series 7 - General Securities Representative
  • Financial Risk Manager (FRM)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Treasury Professional (CTP)
  • Certified Residential Specialist (CRS)
  • Certified Credit Analyst (CCA)
  • Affordable Housing Certified Professional (AHCP)
  • Certified Regulatory Compliance Manager (CRCM)

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