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Skills

  • Documenting activities
  • Organization
  • Disaster recovery network planning
  • Regulatory compliance
  • Troubleshooting systems
  • Configuring equipment
  • System Repair
  • Network troubleshooting and fault diagnostics
  • Relationship development
  • Vendor relationship management

Work Experiences

  • Built network diagrams for multi-site communication.
  • Administered performance of telecommunications networks.
  • Achieved record time for service restoration.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • New devices and system components were installed and configured by me.
  • Collaborated with product development teams to prototype and install new Jira devices in customer environments, increasing sales revenue by $14 in 6 months.
  • Collaborated with municipal leaders.
  • Chaired the annual telecommunications infrastructure review meeting.
  • Completed rigorous testing and certification processes for ITIL, streamlining technician training and reducing customer problems by 53%.

Summaries

  • Consistently improved operational metrics.
  • Clear understanding of risk assessment and budget management as well as quality assurance training.
  • Excellent planning and communication abilities.
  • Completed complex fiber optic installations.
  • Delivered a 66% reduction in telecommunication expenses.
  • Telecommunications technician with 9 years of experience in voice, data, and other systems installation.
  • Dedicated professional with an excellent track record of reducing telecommunication expenses by renegotiating vendor contracts, saving $12 annually.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Installing, repairing, and configuring telecommunications equipment is a job for an experienced installation and repair technician.
  • Achieved a 28% decrease in downtime.

Accomplishments

  • Rationalized communication lines and mobile device plans for customer success, cutting costs by $208,000 while maintaining high service quality.
  • Utilized remote diagnostics to troubleshoot and resolve 15 customer issues monthly, increasing the overall service satisfaction rate by 53%.
  • Assessed the telecommunication needs of key business partners, tailoring solutions that provided 53% more bandwidth with significant cost savings.
  • Solved telecom infrastructure bottlenecks, decreasing dropped call rates from 85% to 20% within 12 months.
  • Established and enforced adherence to Service Level Agreements (SLAs), consistently achieving a compliance rate of 40% or higher.
  • Directed technical assessment for the deployment of telecommunication technologies such as Salesforce, achieving continuous uptime across 11 sites.
  • Served as the telecommunications subject matter expert in evaluating third-party services, improving vendor service selection and contract terms by 31%.
  • Collaborated with team of 5 in the development of initiative.
  • Deployed new mobile radio communications in compliance with federal regulations, securing ITIL and providing coverage to 8 square miles.
  • Conducted highly successful negotiations with telecom suppliers, reducing telecommunications hardware costs by 53%.

Affiliations

  • National Emergency Number Association (NENA) Member
  • Toastmasters
  • International Council of Nurses
  • Lions Club
  • Society of Broadcast Engineers (SBE)
  • Certified Telecommunications Analyst (CTA)
  • International Association of Administrative Professionals
  • Telecommunications Industry Association (TIA) Membership
  • Telecom Expense Management Industry Association (TEMIA)
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • MEF Carrier Ethernet Certified Professional (MEF-CECP)
  • Certified Fiber Optic Technician (CFOT)
  • Advanced Optical Network Design (AON) Certification
  • Building Industry Consulting Service International (BICSI) Technician Credential
  • Certified Business Analysis Professional (CBAP)
  • Fiber Broadband Association (FBA) Fiber-To-The-Home (FTTH) Certification
  • Apple Certified Associate (ACA)
  • Avaya Certified Support Specialist (ACSS)
  • Cisco Certified Internetwork Expert (CCIE) Collaboration

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