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Skills

  • Performance optimization
  • Sage 50 US
  • Advanced MS Office Suite metric
  • Filing and data archiving
  • Sorting and labeling
  • Organization
  • Team building
  • Cost reduction and expenditure control
  • Change Management
  • 2 WPM typing speed

Work Experiences

  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Coordinated event planning and logistics.
  • Coordinated cross-functional team goals.
  • Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
  • Achieved a 50% reduction in service costs.
  • Boosted departmental work proficiency by 27%.
  • Coordinated cross-functional team goals, resulting in a Excellence Award for operational excellence in 2018.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including project management and process improvement.
  • Conducted quarterly audits.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Administrative Program Specialist with 17 years of successful vendor management and risk assessment experience.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Clear understanding of client relations and strategic planning as well as performance reporting training.
  • Analyzed performance data.
  • Offering a 16 background as well as exceptional data analysis and cross-functional collaboration abilities.
  • Administrative Program Specialist is a multi-talented Administrative Program Specialist who is consistently rewarded for planning and operational improvements.
  • Committed to operational excellence, consistently delivering productivity improvements of 26% and earning recognition through Top Performer in 2017.
  • Balanced financial oversight and operational management.
  • Achieved Excellence Award in operational excellence.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Spearheaded a company-wide initiative to improve vendor relations, renegotiating contracts and saving $10 on procurement costs.
  • Consistently maintained 100% schedule adherence by developing a centralized calendar management system for 10 executive staff.
  • Provided detailed logistical support during the company’s expansion, ensuring all new office locations were operational on or before opening deadlines.
  • Served as the primary liaison for internal and external audits, helping the organization earn a clean compliance audit with initiative.
  • Revamped the department’s communication protocol, reducing response times by 73% across 11 key teams.
  • Awarded Innovation Award for leading exceptional operational improvements, including reducing turnaround times for performance reporting by 64%.
  • Managed a $8 budget for compliance ensuring resource allocation stayed within 40% of the allocated budget.
  • Collaborated with team of 4 in the development of metric.
  • Coordinated multi-department events with up to 7 participants, ensuring seamless execution while maintaining under-budget performance.
  • Leveraged expertise in Asana to enhance data entry accuracy, reducing reporting errors by 80% during three years.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association for Administrative Professionals (IAAP)
  • Government Finance Officers Association (GFOA)
  • Project Management Institute (PMI)
  • American Society for Public Administration (ASPA)
  • National Association of Government Communicators (NAGC)
  • Association for Strategic Planning (ASP)
  • Leadership Excellence and Development (LEAD) Conference
  • International Council of Nurses
  • National Contract Management Association (NCMA)

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Google Data Analytics Professional Certificate
  • Certified International Program Manager (CIPM)
  • Certified Administrative Professional (CAP)
  • First Aid/CPR Certified
  • Certified Program Planner (CPP)
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Power Platform Fundamentals
  • Certified Professional in Project Management (CPPM)

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