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Skills

  • Vendor relationship management
  • Customer satisfaction improvement
  • Data-driven decision making
  • Staff training
  • Project organization
  • Metric equipment
  • Team management
  • Team building
  • Operational improvement
  • Customer Feedback Integration

Work Experiences

  • Addressed each customer's needs and desires in order to make appropriate product recommendations.
  • Increased the team's revenue by over $6 in sales.
  • Improved the client organization and goal alignment by automating the standard contact management system.
  • Adjusted merchandising strategies.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Analyzed customer buying patterns.
  • Managed Microsoft Excel inventory to improve sales pitches and closed more than 5 sales in three years.
  • Achieved exclusive offerings in Chicago.
  • Achieved Outstanding Service Award within the first the past year.
  • Achieved results within 2015.

Summaries

  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved a 57% improvement in product visibility.
  • Achieved Excellence Award in Portland.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Achieved President's Club for merchandising innovation.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and performance reporting and strategic planning.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Managed cross-functional teams to execute district-wide product transitions and seasonal resets, improving on-time execution by 57%.
  • Collaborated with regional vendors to improve product availability and pricing, decreasing overall cost by 30%.
  • Developed tailored promotion models that contributed to a 25% increase in sales during procedure.
  • Collaborated with IT to enhance inventory tracking and reporting systems, cutting down on inventory discrepancies by 72%.
  • Leveraged data analytics to refine product assortments, boosting customer engagement with select categories by 41%.
  • Redesigned the return and exchange process, reducing shrinkage by 45% and receiving customer satisfaction scores above 71%.
  • Developed and implemented loss prevention strategies, reducing theft and inventory shrink by 62%.
  • Partnered with marketing teams to develop product-specific campaigns that increased foot traffic by 35% during key promotional periods.
  • Developed and presented post-sale analysis to senior management, identifying opportunities that led to 37% growth in upcoming sales cycles.
  • Coordinated district-wide visual merchandising enhancements that led to a 57% increase in foot traffic and sales volume.

Affiliations

  • Affiliate Member, Customer Experience Professionals Association (CXPA)
  • Judge in Regional Retail Strategy and Best Practices Competition (2017)
  • Society of Human Resource Management
  • Certified Supply Chain Professional (CSCP) from APICS
  • Retail Business Leadership Alumni Organization - procedure
  • Quarterly Contributor to Retail Strategy Innovation Roundtable (2020 – Present)
  • Chairperson of District Merchandising Council - Raleigh
  • International Association of Administrative Professionals
  • Member of the Global Retail Leadership Association (GRLA)
  • Co-Chair for Strategic Merchandising Leadership Forum (2019)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Experience in Retail Certificate - Meridian
  • Certified Professional Sales and Retail Strategist
  • Retail and Sales Management Certification - Ironclad Systems
  • Certified Retail Category Optimization Expert
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Loss Control Specialist (CLCS)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Sales Leadership and Management Professional - Lakeside Partners

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