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Skills

  • Metric marketing
  • Miscellaneous expertise
  • Customer Behavior Analysis
  • Data-driven decision making
  • Supervision
  • Retention strategies
  • Vendor relationship management
  • Regulatory compliance
  • Sales forecasting
  • Customer satisfaction improvement

Work Experiences

  • Met with current and potential customers to assess their needs and make recommendations for the best metric solutions.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Achieved $15 in recovered revenue.
  • Awarded in 2020.
  • Achieved results within 2015.
  • Used Tableau to keep track of important account and sales information in the company database.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Boosted in-store customer conversions by 25% through strategic signage placement and enhanced product layout across 8 stores.
  • Implemented effective sales techniques and increased product sales to over $8 in two years.
  • Analyzed regional and seasonal trends to adjust key product assortment, driving incremental growth of 36% year over year.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Professional with data analysis and quality assurance expertise who is organized and resourceful.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Accomplished within the first several months of launch.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Upselling products to increase overall sales is a skill, and Workday is a skill.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.

Accomplishments

  • Mentored and trained a team of new associates, achieving 57% retention over 18 months.
  • Implemented a new pricing strategy that boosted gross margins by 21% in under 15 months.
  • Implemented data-driven replenishment workflows, improving in-stock rates by 80% and minimizing inventory lags.
  • Coordinated district-wide visual merchandising enhancements that led to a 57% increase in foot traffic and sales volume.
  • Redesigned the return and exchange process, reducing shrinkage by 45% and receiving customer satisfaction scores above 71%.
  • Partnered with marketing teams to develop product-specific campaigns that increased foot traffic by 35% during key promotional periods.
  • Implemented a region-wide cross-selling strategy for Jira, driving a 36% increase in average transaction value across 7 locations.
  • Oversaw the remodel of HubSpot departments across 13 stores, leading to 46% improvement in customer navigation and satisfaction.
  • Spearheaded the redesign of underperforming product categories, resulting in a 21% lift in sales metrics across 9 stores.
  • Documented and resolved procedure which led to metric.

Affiliations

  • Active Participant in the Retail Management Association of Washington
  • Active Participant - Inventory Optimization Network (ION)
  • Merchandiser’s Professional Development Program Certification (2017)
  • Member of the Global Retail Leadership Association (GRLA)
  • National Retail Federation (NRF) Member
  • Volunteer with the Women in Retail Leadership Circle (2019 – Present)
  • Association of Information Technology Professionals
  • Committee Member on the District Loss Prevention Advisory Panel (2020)
  • Certified Retail Loss Prevention Specialist (CRLPS) - 2015
  • National Association of Social Workers

Certifications

  • Certified Purchasing Professional (CPP) - Beacon Labs
  • Certified Retail Consumer Data Analyst - program
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Retail Industry Professional (CRIP) - method
  • Retail and Sales Management Certification - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certified Loss Control Specialist (CLCS)
  • Certified Product Launch Specialist - standard
  • Certified Retail Management Professional (CRMP)

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