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Skills

  • Employee relations
  • POS systems knowledge
  • Team leadership and supervision
  • MS Office
  • POS systems expert
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Operational improvement
  • Budgets
  • CallSelect communication systems

Work Experiences

  • Invented
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Enter all credit card charges into the guest folios.
  • Distributed administrative tasks strategically among program employees and provided guidance to help them perform better.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Promptly informed the leadership team of any violations of store policies.
  • Won
  • Got better.
  • Expressed gratitude for the business and invited and encouraged customers to return.

Summaries

  • Front Office Trainee with 6 years of successful risk assessment and process improvement experience.
  • Flexible Front Office Trainee with 15 years of experience in program office environments.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Meticulous Front Office Trainee capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Power BI.
  • Front Office Trainee with over 15 years of experience in retail and customer service.
  • Front Office Trainee is skilled at bending and flexing in response to change.
  • Strong presenter, communicator, and problem solver who can work effectively and efficiently with a wide range of customers and needs.
  • Solid team player with a cooperative and positive attitude.
  • Having a positive attitude and being able to adapt to any situation.
  • Reliable and punctual Sales Associate with a strong work ethic and over 2 years of retail experience.

Accomplishments

  • Reorganized inventory management for front desk supplies, improving access and reducing restocking delays by 82%.
  • Metric 8 WPM data entry rate, with 13% accuracy.
  • Reduced billing discrepancies by 34% through meticulous invoice handling and real-time transaction reporting.
  • Collaborated with team of 13 in the development of category.
  • Achieved status as one of 18 top sales performers in the region comprised of 17 stores.
  • Managed high-volume room check-ins during peak hours for events, ensuring minimal delays and complete guest satisfaction.
  • Designed a pre-arrival guest check-in process for large groups, reducing wait times by 81%.
  • Facilitated smoother large group check-ins through advanced coordination with event planners, eliminating bottlenecks in the guest check-in process.
  • Spearheaded the implementation of new digital payment methods, improving guest experience and reducing checkout times by 44%.
  • Organized and delivered customer service training workshops for 7 new recruits, resulting in reduced onboarding time by 60%.

Affiliations

  • Front Office Trainers Association (FOTA)
  • American Marketing Association
  • Online Hospitality Leadership Certification – framework
  • Guest Experience Management Association (GEMA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Freemason
  • Hotel Operations Manager Association (HOMA)
  • Hotel and Catering International Management Association (HCIMA)

Certifications

  • Certification in Hotel Revenue Management from method
  • Certificate in Hospitality and Tourism Management from method
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Hospitality Receptionist Certification from Northwind
  • CHIA (Certification in Hotel Industry Analytics) from STR & AHLEI
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Certificate in Hotel and Hospitality Operations from system
  • Certified Front Office Executive (CFOE)

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