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Skills

  • Rapport and relationship building
  • Consultative and relationship selling
  • Dinner service planning
  • Account management
  • Process implementation
  • Promotional sales events
  • Presentation and public speaking
  • Well-versed in contract law
  • Market trend analysis
  • User interface understanding

Work Experiences

  • Set performance benchmarks for customer service, cost control, revenue, category, and profits while recruiting, hiring, and training a high-performing sales and support team.
  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 11%.
  • Created momentum for salespeople to achieve their objectives through effective coaching.
  • Devised innovative sales and marketing strategies to aid the sales team in meeting their objectives.
  • Improved the impact and effectiveness of sales by tracking metrics and marketing investments and implementing continuous improvement or change management.
  • Mentored and coached salespeople on how to sell more effectively.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Was in charge of maintaining and managing a client book of 4 accounts as well as weekly sales records.
  • Devised sales and distribution strategies and supported the management model to meet the $16M sales budget.
  • Planned and executed in-store promotional events in order to increase customer engagement and sales revenue.

Summaries

  • Skilled in client relations and capable of streamlining daily activities to increase productivity and sales.
  • Bringing a proven track record of sales management success in the metric and framework segments.
  • Closed difficult deals with lucrative clients using stakeholder engagement.
  • Design and development of successful procedure embedded software applications in the past.
  • Multitasking expert with a motivating leadership style and experience in establishing new network connections, promoting products, and expanding territories.
  • Account Sales Representative with risk assessment and budget management abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Strategic planning in system settings and strategic planning in stakeholder engagement settings.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Successful Sales Manager with 18 years of experience in promoting and selling Microsoft Excel.

Accomplishments

  • Consulted
  • Streamlined
  • Authored and distributed case studies and whitepapers, contributing to a 34% increase in inbound leads and organic referrals.
  • Documented
  • Improved
  • Automated Salesforce reports that identified lagging indicators in real-time, leading to a 80% quicker resolution of client inquiries.
  • Identified new upselling opportunities with existing clients, expanding account revenue by 15% year over year.
  • Deployed data-driven sales strategies in collaboration with account management teams, reducing client acquisition costs by 16%.
  • Monitored
  • Advised

Affiliations

  • Member, Sales Management Association (SMA) – Focused on leadership development and advanced sales strategy execution, conducted workshops on customer retention.
  • Certification Holder, Certified Sales Professional (CSP) – Developed by the Canadian Professional Sales Association, interpretation and application of ethical sales standards.
  • Affiliate, Strategic Account Management Association (SAMA) – Engaged in educational sessions on driving revenue in highly competitive enterprise markets.
  • Member, Customer Engagement Summit 2019 – Attended multiple breakout sessions specific to account sales strategies and retention methods.
  • Graduate, Enterprise Sales Strategy Certification 2024 – Developed skills in managing large accounts, improving client communication, and presenting impactful business reviews.
  • Guest Contributor, Sales Enablement Soirée – Discussed the future of contract negotiations and role-based sales strategies with a focus on technology-driven solutions.
  • Member, Women in Sales Leadership Alliance (WSLA) – Played a pivotal role in promoting diversity and inclusion in sales teams.
  • Member, Technology Sales Professionals (TSP) Group – Specialized in CRM automation solutions driving client satisfaction and customer retention.
  • Chair, Sales Development Committee in 2018, Business Leaders for Client Success – Spearheaded initiatives on renewals and client satisfaction metrics.
  • Member, Key Account Management (KAM) Community – Engaged with peers to discuss ways to optimize contract renewals and engage with high-value clients.

Certifications

  • Business Relationship Management Professional (BRMP) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Revenue Cycle Representative (CRCR) - HFMA
  • Google Certified Professional Cloud Architect
  • Certified Product Marketing Manager (CPMM) – Association of International Product Marketing and Management (AIPMM)
  • HubSpot Sales Software Certification
  • Google Ads Certification - Google Skillshop
  • Digital Sales Certification - system
  • CompTIA Network+
  • Google Analytics Individual Qualification (GAIQ)

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