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Skills

  • Business writing
  • Strong problem solver
  • AR/AP
  • Disaster Recovery Planning
  • CCTV
  • Team management
  • Team coordination
  • Operational improvement
  • Client relationship management
  • Proofreading

Work Experiences

  • Coordinated service schedules for a team of 12 technicians, leading to a 74% increase in job completion efficiency.
  • Managed the signature process for agreements, contracts, and invoices.
  • Created professional letters, presentations, and spreadsheets that were free of errors.
  • Contributed to President's Club for best-in-class customer service.
  • Oversaw travel arrangements for employees traveling domestically and internationally, including hotel reservations, car rentals, and airfare.
  • Increased productivity by coordinating itinerary and scheduling appointments, as well as managing office support tasks.
  • Prepared meeting agendas, provided advance materials, and followed up on meetings and team meetings.
  • Kept a good working relationship with my coworkers and management.
  • Scheduled appointments on behalf of staff members to keep office operations running smoothly and efficiently.
  • Collaborated with customer service to prioritize urgent service requests, reducing response time by 17 hours.

Summaries

  • CPA certified
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Looking forward to taking on a new challenge with a successful team.
  • I bring 16 years of retail experience to the table.
  • Motivating leader who has built and managed system teams in the past.
  • Service Scheduler with quality assurance and data analysis abilities.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Bringing 14 years of category experience in metric business environments to the table.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Client relations abilities and expert time management methods.

Accomplishments

  • Helped in the rollout of new fleet management software, successfully training 17 team members and improving route efficiency by 42%.
  • Reduced double-booking occurrences through the implementation of improved scheduling procedures, cutting down client service delays by 14 hours per month.
  • Monitored scheduling trends to inform management of potential gaps in staffing during high-demand periods, contributing to a 48% improvement in technician availability.
  • Improved communication flow between the dispatch team, technicians, and customers through schedule transparency features, reducing customer wait times by 66%.
  • Implemented data analytics tools to track and forecast peak demand periods, allowing for real-time adjustments to technician schedules, improving service productivity by 64%.
  • Developed a new preventive maintenance scheduling strategy, which increased technician utilization by 53% and reduced unscheduled maintenance by 13%.
  • Tracked performance metrics using HubSpot, enhancing reporting accuracy and enabling a 32% increase in on-time service deliveries.
  • Increased scheduling accuracy by implementing an automated notification system for upcoming technician appointments, decreasing missed appointments by 2%.
  • Reviewed and optimized technician scheduling to reflect service patterns in real-time, enhancing resource allocation efficiency by 37%.
  • Managed technician schedules effectively during peak service times, resulting in increased coverage and a 82% reduction in service delays.

Affiliations

  • Certified Project Scheduler, Jira – Completed a comprehensive course in utilizing SAP for efficient technician scheduling.
  • Member, International Association of Administrative Professionals (IAAP) – Specialized in service scheduling processes and operational efficiencies.
  • Certified in Workforce Optimization, 2019 – Applied workforce optimization techniques to service scheduling scenarios.
  • Member, National Association of Service Professionals (NASP) – Networked with industry professionals specializing in technician route optimization.
  • Member, Association for Operations Management (APICS) – Focused on enhancing skills in demand forecasting and route optimization.
  • Volunteer, Remote Learning Tutor Program – Managed remote scheduling for 2 tutoring sessions while tracking appointments across Chicago.
  • Member, American Society for Supply Chain and Logistics (ASSCL) – Focused on optimizing the balance between logistics and service responsiveness.
  • Member, Institute of Transportation & Logistics (ITL) – Completed seminars on effective technician travel time reduction techniques.
  • Member, Society for Scheduling Excellence (SSE) – Regularly attended seminars on demand forecasting within scheduling teams.
  • Member, Digital Service Professionals Association (DSPA) – Participated in innovative service scheduling solutions addressing bottlenecks in high-emergency scenarios.

Certifications

  • Basic Electrical Safety Technician Certification - SAP
  • Certified Maintenance Manager (CMM) - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Certified Technology Manager (CTM) - Workday
  • Microsoft Office Specialist (MOS)
  • Certified in Logistics, Transportation, and Distribution (CLTD) – APICS
  • Cisco Certified Network Associate (CCNA)
  • Service Desk Scheduling Best Practices Certificate - QuickBooks
  • Certificate in Service-Level Agreement (SLA) Management - Cedar Works
  • Professional Maintenance Planner Certification - Lakeside Partners

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