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Skills

  • Organization
  • CCTV
  • Executive Reporting and Insights
  • Insurance billing
  • Problem resolution
  • Business operations
  • Risk level determination
  • Trained in Tableau
  • RFI Scanners
  • Relationship development

Work Experiences

  • Decreased fraud losses by $13 within the past year by streamlining alert handling processes and leveraging AI-driven software solutions.
  • Reviewed transactions and reports that had been flagged as potentially suspicious.
  • Used active listening and interpersonal skills to communicate with customers and company employees.
  • Addressed fraud instances.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Collaborated with the finance team on recovery strategies.
  • Decreased account takeover attempts by 17%.
  • Worked with others to brainstorm new framework possibilities.
  • Collaborated with legal and compliance teams to update internal fraud investigation policies, reducing liability and improving audit readiness by 63%.
  • Achieved 51% faster case closure times.

Summaries

  • Fraud Account Supervisor is a hardworking and dependable Fraud Account Supervisor who excels at vendor management and team leadership.
  • Achieved 64% accuracy improvement.
  • A valuable and dedicated professional with strong interpersonal and communication skills.
  • Knowledge of QuickBooks in depth, as well as client relations and workflow optimization abilities.
  • Program and framework have a proven track record.
  • Expert in framework with a strong aptitude for coordinated and launched.
  • A talented Fraud Analyst with the ability to assess risk levels and communicate effectively with clients and internal staff.
  • Driven Fraud Analyst has over 15 years of project management, data analysis, and fraudulent pattern detection experience.
  • ITIL certified
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Collaborated with financial services partners to improve monitoring systems, cutting fraud losses by $10 annually.
  • Authored a comprehensive fraud policy manual that aligned with program, reducing regulatory fines and improving audit outcomes.
  • Improved cross-team fraud detection collaboration between fraud, legal, and compliance, decreasing processing time for escalations by 24%.
  • Oversaw team responsible for detecting fraud patterns, leading to an 75% increase in detection accuracy within 6 months.
  • Executed revision of fraud prevention policies, which resulted in saving $16 annually by minimizing fraudulent transactions.
  • Enhanced the fraud detection training program, leading to a faster onboarding process and 73% improvement in new hire performance.
  • Regularly ran audits of fraud incident logs to correct inefficiencies, resulting in a 59% improvement in case closure rates.
  • Decreased fraud-related account lockouts by 83% through the strategic review and adjustment of account monitoring algorithms.
  • Reduced the fraud-related false positive rate by 80% through refined risk scoring and improved detection mechanisms.
  • Trained a team of 15 fraud analysts in advanced data analytics, enhancing fraud identification accuracy by 15%.

Affiliations

  • Member, International Association of Crime Analysts (IACA), focusing on data analytics in preventing and investigating financial fraud incidents.
  • Completed the Certified Fraud Examiner (CFE) Certification offered by ACFE, maintaining up-to-date knowledge on fraud risk and regulatory compliance 2019.
  • Engaged in ACAMS Fraud Prevention Task Force 2015, developing new strategies to combat emerging fraud threats in the banking sector.
  • Served as a Keynote Speaker at the Annual Fraud Prevention Summit, presenting on threat management solutions for high-risk financial products 2019.
  • Member, Institute of Internal Auditors (IIA), focusing on fraud audit practices and enhancing internal controls for financial institutions.
  • Served as a Mentor through the ACFE Mentorship Program, guiding emerging professionals on investigative techniques and best practices 2020.
  • Member, International Fraudsters Awareness Network (IFAN), participating in fraud case studies and learning from global fraud mitigation efforts.
  • Fellow, International Compliance Association (ICA), receiving specialized training on reducing exposure to fraudulent schemes in global enterprises.
  • Lead Trainer for the Certified Financial Crimes Compliance course by CFR Academy, educating new fraud professionals on regulatory requirements.
  • Appointed to the Digital Forensics Committee at the National Cyber-Forensics & Training Alliance (NCFTA), driving anti-fraud defenses in digital spaces.

Certifications

  • Apple Certified Associate (ACA)
  • American Academy of Financial Management (AAFM)
  • Financial Industry Regulatory Authority (FINRA) Certification in Fraud Detection
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • Advanced Fraud Analytics Certificate - procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Security Professional (CISSP) - International Information System Security Certification Consortium (ISC²)
  • CompTIA Security+

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