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Skills

  • Budget variance reporting and analysis
  • Cross-departmental collaboration
  • Employee certification and upskilling
  • Project organization
  • Organization
  • Team building
  • Customer service
  • Cost-saving initiatives
  • Compliance with local and federal regulations
  • Guest feedback monitoring and follow-up

Work Experiences

  • Was in charge of the facility's day-to-day operations.
  • Achieved a 58% retention rate for housekeeping staff.
  • Certified staff under Lean.
  • Collaborated on sustainability initiatives.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Achieved a 57% reduction in chemical waste.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Achieved sustainability goals within 2019.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 80% higher customer retention rate.

Summaries

  • Committed to high standards of cleanliness.
  • Housekeeping Operations Manager is a multi-talented Housekeeping Operations Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 52% staff retention rate.
  • Boosted overall customer satisfaction scores.
  • Achieved 58% promotion rates within my team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Boosted customer satisfaction for Columbus.
  • Strengths in quality assurance and budget management backed up by Travel and Hospitality training.
  • Committed to sustainability, having led water and energy conservation initiatives that reduced laundry operational costs by 35% over three years.
  • Awarded for cleanliness excellence in 2015.

Accomplishments

  • Efficiently managed housekeeping team shifts during seasonal fluctuations, increasing flexibility and availability by cross-training 7 employees across departments.
  • Developed and implemented a weekly training program for new staff, improving task completion time for housekeeping duties by 66%.
  • Led a successful initiative to shift to green cleaning products, reducing the use of harmful chemicals in daily operations by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular job safety and health compliance checks, maintaining a 32% injury-free record over the past year.
  • Developed a standardized training manual that improved housekeeping staff efficiency, reducing room turnover time from 14 minutes to 4 minutes.
  • Introduced data-driven workforce scheduling that reduced overtime by 71% while maintaining service standards during peak occupancy periods.
  • Documented and resolved metric which led to category.
  • Designed and implemented a system for quarterly, deep-clean rotations that minimized equipment downtime by 18% and extended equipment life.
  • Motivated and inspired a team of 17 housekeepers, achieving a 43% improvement in performance reviews over 18 months.

Affiliations

  • Association for the Healthcare Environment (AHE)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Institute of Environmental Management and Assessment (IEMA)
  • National Association of Social Workers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Environmental Services Association of America (ESAA)
  • Green Globe Certification
  • Lions Club
  • Association for Linen Management (ALM)

Certifications

  • Certified Sustainability Professional (CSP) - International Society of Sustainability Professionals (ISSP)
  • ServSafe
  • Certified Hospitality Housekeeping Executive (CHHE) - procedure
  • Certified Professional in Laundry and Linen Management (CPLM) - process
  • Certified Public Accountant
  • First Aid/CPR Certified
  • CompTIA Network+
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council
  • Infection Control and Sanitation Certification - initiative
  • Green Seal Certification for Environmentally Friendly Cleaning Programs - framework

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