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Skills

  • Employee scheduling
  • Housekeeping process optimization
  • Customer service
  • Budget variance reporting and analysis
  • Regulatory compliance
  • Inventory and supply chain management
  • Cleaning equipment maintenance and upkeep
  • Eco-friendly cleaning program implementation
  • Budgets
  • Vendor relationship management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 66% increase in guest satisfaction.
  • Attained cleanliness ratings of 35% for Columbus.
  • Achieved a 58% retention rate for housekeeping staff.
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Achieved record-breaking customer satisfaction ratings.
  • Collaborated with sustainability initiatives, reducing water and energy usage in laundry services by 35% over two years.
  • Improved maintenance employee training programs were implemented by me.
  • Conducted post-checkout surveys.

Summaries

  • Within Travel and Hospitality, senior Housekeeping Operations Manager and outstanding performer in process improvement and team leadership.
  • Boosted customer satisfaction for Columbus.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Achieved 58% promotion rates within my team.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Contributed to industry-leading cleanliness standards.
  • Clear understanding of stakeholder engagement and workflow optimization as well as vendor management training.
  • Conducted preventative inspections.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Developed and piloted a preventive maintenance checklist for housekeeping equipment, reducing equipment breakdowns by 17% over several months.
  • Developed and implemented a weekly training program for new staff, improving task completion time for housekeeping duties by 66%.
  • Minimized room turnover time during high-occupancy events by implementing time-saving cleaning strategies and reallocating staff to high-priority areas.
  • Revised cleaning procedures to improve turnaround speed without compromising quality, resulting in 45% quicker room readiness following guest departure.
  • Led a successful initiative to shift to green cleaning products, reducing the use of harmful chemicals in daily operations by 50%.
  • Introduced real-time room status reporting systems, reducing communication delays between housekeeping and front desk staff by 25%.
  • Assumed responsibility for workforce scheduling, effectively cutting costs by reducing contract staff usage by 81% during low occupancy periods.
  • Led a housekeeping team through a successful property-wide sanitation audit, achieving compliance rates of 45%.
  • Documented and resolved metric which led to category.
  • Managed a departmental budget of $4 while ensuring quality, controlling material cost overruns, and achieving savings of 27% annually.

Affiliations

  • Toastmasters
  • Cleaning Industry Research Institute International (CIRI)
  • National Institute of Cleaning Technology
  • Hospitality Industry Technology Sector (HITS)
  • Certified Hospitality Facilities Executive (CHFE)
  • Institute for Supply Management (ISM)
  • Association for the Healthcare Environment (AHE)
  • National Apartment Association (NAA)
  • National Organization for Workforce Development (NOWD) for scheduling and staff utilization
  • Environmental Services Association of America (ESAA)

Certifications

  • Google Certified Professional Cloud Architect
  • OSHA 30-Hour General Industry Certification – Occupational Safety and Health Administration (OSHA)
  • CompTIA Network+
  • Certified Housekeeping Supervisor (CHS) - standard
  • IICRC Certification in Carpet Cleaning - procedure
  • Certified Supervisor (CS) - metric
  • Certified Building Service Executive (CBSE) – Building Service Contractors Association International (BSCAI)
  • Certified Hotel Administrator (CHA) – process
  • Advanced Janitorial Contract Management Certification - metric
  • Project Management Professional (PMP)

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