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Skills

  • Wine pairings
  • Food inspection
  • Health and safety certifications compliance
  • Executing promotional campaigns
  • Food safety understanding
  • Conflict resolution in customer service
  • Bussing expertise
  • Menu knowledge
  • Quality control
  • Inventory management and order processing

Work Experiences

  • Reset the banquet room, cleaned the surfaces, and restocked supplies in preparation for the next function.
  • Effectively communicated with customers to determine their preferences and dietary restrictions, as well as make food and beverage recommendations.
  • Communicated with event coordinators to ensure that adequate and appropriate accommodations for larger groups were available.
  • Washed silverware, dishes, cooking utensils, equipment, and displays for buffets, restaurants, and banquets.
  • Quickly greeted new customers, inquiring about drinks and kicking off the dining experience with prompt beverage service.
  • Rearranged tables and chairs, located or rolled extra silverware, and streamlined to prepare for large groups.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Checked the restrooms for cleanliness and supply availability 13 times per shift.
  • Served an average of 9 patrons per day with consistent recommendations for exceptional service at program restaurant.
  • Upsold customers and increased table turns by up to 15%, outperforming wait staff average sales.

Summaries

  • Senior Wait Staff Member with 5 years of experience creating memorable dining experiences for customers.
  • Exceptional at taking phone calls and making reservations.
  • Large-scale events and intimate dining are both familiar territory for her.
  • System, metric, and initiative are all available.
  • Clear and reset tables as quickly as possible, restock supplies, and clean up spills.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Intelligent and focused, with extensive wine and craft beer knowledge.
  • Senior Wait Staff Member and team leader with 11 years of experience in procedure settings.
  • Maintaining a positive attitude, quickly attending to guests, and improved increased customer satisfaction 4%.

Accomplishments

  • Excelled in cross-training and assumed roles in various departments, helping reduce labor costs by 27% during peak and slow seasons.
  • Executed daily side work and operational tasks, consistently maintaining initiative across monthly health inspections.
  • Coordinated closely with management to implement a 'Happy Hour' promotion, contributing to a 71% increase in weekday evening revenue.
  • Established strong relationships with repeat customers, improving personal customer retention scores by 83%.
  • Introduced new training protocols for junior wait staff, which decreased onboarding time by 76% and improved service delivery.
  • Assisted in the restructuring of the restaurant’s floor plan to accommodate larger parties, increasing overall seating capacity by 15%.
  • Developed a highly efficient table assignment strategy that improved seating utilization and increased table turnover by 22% during peak dining hours.
  • Championed a team-wide upselling initiative, achieving a 61% increase in daily revenue from appetizers, entrees, and desserts.
  • Proactively managed customer complaints and special dietary requests, resulting in a 51% reduction in negative guest reviews on online platforms.
  • Provided expert wine pairing suggestions, generating an additional $8 in weekly sales and receiving positive feedback from 26% of surveyed guests.

Affiliations

  • Completed online training through the International Association for Food Protection (IAFP) on best practices in food handling.
  • Association of Food and Beverage Trainers (AFBT) membership, focusing on training junior staff in order accuracy and service efficiency.
  • Member of the Customer Service Excellence Forum in 2022, exchanging insights on advancing the guest experience.
  • Certification in Food Allergy Awareness by FARE: Food Allergy Research & Education. This training ensures client safety during meal service.
  • Member of the Society for Hospitality and Foodservice Management, focusing on leadership trajectory within food service.
  • Member of the International Council on Hotel, Restaurant, & Institutional Education (ICHRIE), engaging in professional development activities.
  • Member of the National Restaurant Association (NRA) for advocating professional standards in hospitality services.
  • Accredited through Dining Etiquette School to enhance formal dining service and etiquette knowledge.
  • Serviced as a Judge in 2018 for the National Waitstaff Competition, recognizing and rewarding top wait staff performances.
  • Member of the Hospitality Sales & Marketing Association International (HSMAI) to enhance customer interaction skills.

Certifications

  • Accredited Event Designer (AED)
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Safety Manager Certification (ServSafe)
  • Food Handlers Certification Oregon
  • Master Mixologist Certification
  • SHRM Certified Professional (SHRM-CP)
  • Wine & Spirits Education Trust (WSET) Certification Level 13
  • Certified Hospitality and Event Management Professional (CHEMP)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect

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