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Skills

  • Problem resolution
  • Business operations
  • Child endangerment investigation protocols
  • Child welfare case management
  • File management
  • Family services
  • Relationship development
  • Collaboration with law enforcement agencies
  • Decision-making under uncertainty
  • Microsoft Office Suite

Work Experiences

  • Worked with community program leaders and advocates to ensure that resources were available to those who needed them.
  • Advocated for child safety in court hearings, resulting in the successful implementation of protective measures for 17% of court-involved cases.
  • Analyzed child protection case data.
  • Adjusted assignments for optimal staff allocation.
  • Collaborated with school officials and mental health professionals.
  • Achieved a 54% reduction in average time to closure.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 44% increase in case resolution efficiency.
  • Achieved backlog reduction in the first six months.

Summaries

  • Within Miscellaneous, senior Child Protective Investigator Supervisor and outstanding performer in data analysis and risk assessment.
  • Child Protective Investigator Supervisor with 16 years of experience leading multidisciplinary teams and improving child welfare case outcomes by 45%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Champion of child safety and family services coordination, streamlining partnership efforts with schools, law enforcement, and mental health professionals, decreasing school dropout rates by 65%.
  • Achieved timely closure rate improvement of 66% in child welfare cases.
  • Achieved optimal results.
  • Advocate for continuous improvement, recognized for reducing repeated child protection cases within a 2021 timeframe by developing and implementing data-driven operational strategies.
  • Child welfare advocate with extensive experience in case management.
  • Child Protective Investigator Supervisor.

Accomplishments

  • Coordinated with foster care services and community shelters to reduce emergency child placement times by 28%.
  • Improved department-wide case review consistency by 49% by implementing standardized case screening protocols.
  • Developed family reunification strategies that contributed to 80% more successful family reunions while ensuring child safety.
  • Utilized data-driven tools to assess child endangerment factors and reduce investigation times by 57% over a two-year span.
  • Conducted staff development seminars on effective child abuse risk assessment protocols, which improved investigation accuracy by 63%.
  • Collaborated with team of 4 in the development of standard.
  • Facilitated weekly collaborative meetings between CPS, mental health professionals, and schools, leading to a 52% reduction in youth truancy rates.
  • Created a quality assurance program resulting in 21% improvement in timely responses to child maltreatment allegations.
  • Utilized trauma-informed investigation techniques that enhanced child cooperation, increasing evidence accuracy by 33%.
  • Managed 12 investigators deployed to high-risk cases, enhancing case resolution time by 7 days through effective resource allocation.

Affiliations

  • Member, Governor’s Task Force on Child Abuse and Neglect Chicago
  • Human Services Leadership Council (HSLC)
  • Council on Accreditation (COA)
  • National Child Protection Training Center (NCPTC)
  • The Kempe Center for the Treatment and Prevention of Child Abuse and Neglect
  • International Association of Administrative Professionals
  • American Marketing Association
  • Lions Club
  • Multidisciplinary Child Protection Team Advisory Committee
  • Society of Human Resource Management

Certifications

  • Mandated Reporter Training Certification
  • Child Welfare Case Processing Certification
  • Apple Certified Associate (ACA)
  • Child Protective Case Filing and Documentation Certificate 2015
  • Child Forensic Interviewing Training Program Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPS Supervisor Training and Certification Program
  • Certified Investigation Supervisor in Human Services (CISH)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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