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Skills

  • Policy development and implementation
  • Family reunification strategies
  • Conflict de-escalation skills
  • Child welfare case management
  • Family services
  • Client needs assessment
  • Community resource coordination
  • Team management
  • Child endangerment investigation protocols
  • Community resources

Work Experiences

  • Conducted regular audits of case files.
  • Addressed child endangerment situations.
  • Achieved backlog reduction in the first six months.
  • Analyzed trends and risks.
  • Achieved results over 2024.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Collaborated with school officials and mental health professionals to support at-risk youth, decreasing school dropout rates by 79%.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Conducted risk assessments for vulnerable children.

Summaries

  • Child Protective Investigator Supervisor with 16 years of experience leading multidisciplinary teams and improving child welfare case outcomes by 45%.
  • Achieved timely closure rate improvement of 66% in child welfare cases.
  • Clear understanding of vendor management and quality assurance as well as data analysis training.
  • Dedicated Social Worker with 13 years of experience in counseling and crisis intervention.
  • Adept at audit procedures and compliance checks.
  • Achieved optimal results.
  • Adept at audit procedures and compliance checks, consistently maintaining 52% accuracy in case file reviews and ensuring full legal accountability.
  • Achieved a 41% increase in promotion of junior investigators.
  • Child welfare advocate with extensive experience in case management.
  • Champion of child safety.

Accomplishments

  • Partnered with local healthcare providers to fast-track medical assessments for abused children, reducing diagnostic delays by 72% days.
  • Reduced case backlog by 78% by optimizing workflow processes and introducing case prioritization strategies for time-sensitive cases.
  • Supervised 14 Child Protective Investigators, ensuring compliance with organizational policies and improving investigative case success rates by 68%.
  • Reduced turnover rates by 66% within 2015 by creating a supportive work culture and improving professional development opportunities.
  • Developed family reunification strategies that contributed to 80% more successful family reunions while ensuring child safety.
  • Implemented crisis intervention strategies that resulted in reduced family separation rates by 73% in Portland.
  • Reduced vacancy rate by 49% over 2021 by enhancing staff recruitment and retention policies.
  • Led the department's efforts to implement trauma-sensitive communication techniques, resulting in more positive family engagement by 53%.
  • Led the development of community outreach programs that decreased the need for child removals by 80% in 2019.
  • Presented child welfare policy recommendations at statewide conferences, leading to the adoption of new protections for at-risk children across Raleigh.

Affiliations

  • Society of Human Resource Management
  • National Coalition to End Child Abuse Deaths
  • National Foster Care Association
  • Association for Computing Machinery
  • Jaycees
  • Child Advocacy Committees in Texas
  • American Medical Informatics Association
  • American Marketing Association
  • Family Focused Treatment Association (FFTA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Child Forensic Interviewing Training Program Certificate
  • First Aid/CPR Certified
  • Adoption Competency Certification (ACC) 2023
  • Certified Social Work Case Manager (C-SWCM)
  • Certified Business Analysis Professional (CBAP)
  • Child Welfare Case Processing Certification
  • CPS Supervisor Training and Certification Program
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Child Protection Practitioner Training (ACPP) Colorado
  • Google Certified Professional Cloud Architect

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