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Skills

  • Process improvement methodologies
  • Continuous improvement of customer service protocols
  • Supervision
  • Inventory Management Optimization
  • Organization
  • Merchandising operations
  • Employee performance coaching
  • Employee Training & Development
  • Team Leadership
  • Distribution center management

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Boosted repeat business.
  • Coached a 8-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Helped customers by answering their questions and completing their requests.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Achieved 4% increase in sales.
  • Achieved Excellence Award for consistently exceeding annual sales targets by 78% across multiple departments.
  • Created a task schedule for Grocery Support Managers based on their individual strengths and knowledge of performance reporting.

Summaries

  • Strengths in performance reporting and team leadership backed up by Retail training.
  • Achieved 85% reduction in out-of-stock issues.
  • Boosted operational efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved exceptional in-stock product accuracy.
  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Clear understanding of team leadership and budget management as well as workflow optimization training.
  • Costs were consistently reduced while profits were increased.
  • Astute Grocery Support Manager who is dedicated to providing excellent customer service and assistance.

Accomplishments

  • Reduced checkout times by 61% through the strategic deployment of a new Point of Sale system in collaboration with IT.
  • Monitored and analyzed sales trends, resulting in a 85% increase in overall store profitability year-over-year.
  • Demonstrated strong proficiency with method, leading to more accurate stock forecasts and reducing out-of-stock instances by 22%.
  • Led a team of 2 employees to achieve operational excellence, improving efficiency by 55%.
  • Documented and resolved category which led to standard.
  • Implemented new inventory management protocols, reducing stock discrepancies by 74% and saving the company $14 annually.
  • Mentored 4 assistant managers, resulting in a 69% increase in team efficiency and a smoother transition during peak hours.
  • Resolved product issue through consumer testing.
  • Achieved 79% compliance during internal audits by implementing revised stock handling and documentation procedures.
  • Organized a community outreach event in 2017 that increased brand visibility and led to a 43% increase in customer loyalty.

Affiliations

  • National Supermarket Association (NSA)
  • Society of Human Resource Management
  • Jaycees
  • American Society of Safety Professionals
  • Retail Grocery Recruitment Association (RGRA)
  • Institute of Grocery Distribution Leaders Forum (IGDLF)
  • Cold Chain Alliance (CCA)
  • International Association of Refrigerated Warehouses (IARW)
  • Certified Supply Chain Professional (CSCP) Certification
  • Freemason

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Green Belt Ironclad Systems
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Retail Operations Professional (CROP) - Beacon Labs
  • Certified Supply Chain Professional (CSCP) – Harbor & Co.
  • Business Process Management (BPM) Certification
  • First Aid/CPR Certification - Summit Group
  • Certified Food Retail Specialist (CFRS) - Harbor & Co.
  • Loss Prevention Certified (LPC) Lakeside Partners

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