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Skills

  • Supervision
  • Team building
  • Relationship development
  • First Aid/CPR
  • Customer service
  • Initiative equipment
  • Cross-functional collaboration with DevOps and security teams
  • Team management
  • Network security protocols (SSL, IPsec, VPNs)
  • Communications

Work Experiences

  • Achieved a cost reduction of $11.
  • Collaborated cross-functionally with development and security teams.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Accelerated skill acquisition.
  • Configured and maintained over 6 network routers.
  • Improved system security and performance with proactive changes like program and initiative.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with software development teams.
  • Configured and maintained switches across Seattle.
  • Built and tested contingency plans.

Summaries

  • Within Miscellaneous, senior Infrastructure Technician and outstanding performer in budget management and strategic planning.
  • Problem-solving and decision-making skills are exceptional.
  • Decreased total downtime by 65%.
  • Achieved a 85% reduction in dropped connections.
  • Infrastructure Technician with 8 years of successful vendor management and workflow optimization experience.
  • Built and maintained virtual environments.
  • Conducted risk assessments.
  • Completed infrastructure upgrade projects on time.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Contributed to business growth.

Accomplishments

  • Configured over 6 firewall policies, ensuring compliance with industry standards and improving network security.
  • Instrumental in reducing energy consumption across the IT infrastructure by 73% through server consolidation and network optimization.
  • Resolved product issue through consumer testing.
  • Optimized network throughput by 28% through systematic troubleshooting and hardware adjustments on over 13 routers.
  • Automated routine infrastructure health checks, reducing manual checks by 60% and resulting in a 2-hour weekly time savings.
  • Implemented a VPN solution for 18 remote employees, improving data security and remote access performance.
  • Resolved process network outages with a root-cause analysis, reducing future incidents by 58%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Configured load balancing solutions across 2 servers, optimizing system resource distribution and uptime.
  • Reduced Mean Time to Recovery (MTTR) by 80% through streamlining incident response procedures.

Affiliations

  • Active Participant in the SANS Institute Security Awareness Community
  • Participant in the Microsoft Azure Tech Meetups
  • Project Management Institute
  • Member of the Open Networking User Group (ONUG)
  • Member, International Association of Privacy Professionals (IAPP)
  • Member, Cisco Certified Network Professional (CCNP) Alumni Group
  • Member of Cisco Networking Academy Alumni 2023-2022
  • Member of the DevOps Institute 2020-current
  • Contributor, Network Automation and Scripting Collaborative
  • Active participant in the IT Infrastructure Library (ITIL) Forums

Certifications

  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Cisco Certified Network Professional (CCNP)
  • Microsoft Certified: Azure Fundamentals
  • Citrix Certified Associate - Networking (CCA-N)
  • Google Cloud Certified - Associate Cloud Engineer
  • Certified Kubernetes Administrator (CKA)
  • Certified Information Systems Auditor (CISA)
  • First Aid/CPR Certified
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Project Management Professional (PMP)

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