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Skills

  • Servers expertise
  • Incident Management and Escalation
  • Cloud migration (Microsoft Excel deployment)
  • Network security protocols (SSL, IPsec, VPNs)
  • Inventory management of network hardware equipment
  • Team management
  • Network development and administration
  • Project organization
  • System upgrades
  • First Aid/CPR

Work Experiences

  • Completed the project ahead of schedule.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Implemented, developed, and tested the installation and update of file servers, print servers, and application servers in all departments.
  • Had an excellent attendance record and was always on time for work.
  • Achieved President's Club.
  • Achieved a cost reduction of $11.
  • Built and tested contingency plans.
  • Consulted with clients to analyze business requirements.
  • Transported ServiceNow to 6 months customer locations.
  • Configured and maintained over 6 network routers.

Summaries

  • Achieved uninterrupted network availability rate of 64%.
  • System Administrator with 3 years of experience in the field of information technology.
  • Infrastructure Technician is a multi-talented Infrastructure Technician who is consistently rewarded for planning and operational improvements.
  • Within Miscellaneous, senior Infrastructure Technician and outstanding performer in budget management and strategic planning.
  • Contributed to a new data center build.
  • Achieved 47% success in resolving complex technical issues.
  • Delivered $9 revenue growth by consulting with clients to tailor network infrastructure solutions that meet business goals.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Certified Infrastructure Technician proficient in improving Mean Time to Recovery by 67% through automated alerting systems and diagnostics.
  • Accomplished in rack, stack, and patch of 18 servers.

Accomplishments

  • Reduced system patching time by 51% by developing automated patches for procedure environments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated routine infrastructure health checks, reducing manual checks by 60% and resulting in a 2-hour weekly time savings.
  • Collaborated with team of 16 in the development of program.
  • Configured over 6 firewall policies, ensuring compliance with industry standards and improving network security.
  • Configured and maintained network infrastructure for over 16 offices, improving network uptime by 25% over 2022.
  • Collaborated with IT security teams to implement multifactor authentication (MFA) across 14 employees, improving overall security posture.
  • Certified in Scrum Master, contributing to more structured disaster recovery processes and reducing system restoration time by 37%.
  • Managed a hardware inventory worth $14 and ensured optimal utilization of network devices, reducing lag and minimizing downtime.
  • Designed and managed secure Wi-Fi infrastructure for 10 employees, enabling safe, mobile, and stable connectivity.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Active participant in Infrastructure Masons (iMasons)
  • Volunteer, Open Source Infrastructure Conference (OSCON) Portland
  • Collaborator, Server & Data Center World Expo Group
  • Member of VMware User Group (VMUG)
  • Member of Cisco Networking Academy Alumni 2023-2022
  • Institute of Electrical and Electronics Engineers (IEEE) Member
  • Member of the DevOps Institute 2020-current

Certifications

  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Cisco Certified Network Professional (CCNP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)

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