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Skills

  • Debtor communication skills
  • Financial reporting
  • Cash application
  • Dispute Resolution Efficiency
  • Closing processes
  • Accurate payment posting
  • Confidentiality and data protection
  • Team building
  • Client relationship management
  • Business operations

Work Experiences

  • Developed and maintained strong relationships with clients, successfully resolving collection disputes without escalating to litigation.
  • Contributed to a higher resolution rate.
  • Developed a comprehensive dispute resolution process, cutting down dispute resolution time by two years.
  • Consulted with the finance department.
  • Achieved 24% recovery on accounts.
  • Developed a proactive action plan that decreased accounts aged over 120 days by 59% within several months.
  • Achieved highest collection rate within the team.
  • Cut down dispute resolution time by 6 months.
  • Achieved recovery within 18 months.
  • Contributed to the improvement of departmental KPIs.

Summaries

  • Clear understanding of vendor management and project management as well as stakeholder engagement training.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Addressed high-risk accounts early.
  • Competent Accounts Receivable Specialist with 13 years of experience in high-volume environments performing all accounts receivable functions.
  • Collaborated with legal teams.
  • Achieved a 29% overall productivity increase for the team.
  • Achieved results through proactive follow-up.
  • Conducted thorough investigations.

Accomplishments

  • Established a rapport with difficult clients, successfully negotiating settlements for 8 longstanding delinquent accounts.
  • Enhanced third-party vendor coordination processes, streamlining collections efforts and decreasing average invoice collection time by 16 months.
  • Collaborated with team of 7 in the development of process.
  • Maintained a call volume of 15 collections calls per day with a focus on reducing delinquent accounts and improving payment timeliness.
  • Designed and implemented AR aging reports that gave leadership insight into delinquency status and predicted cash flow challenges.
  • Optimized the use of collection software systems, reducing manual processing time by 57% and increasing collection efficiency.
  • Instituted a more robust tracking system for AR aging, increasing accuracy in collections forecasts by 56%.
  • Revised credit policies in partnership with finance, which resulted in reducing overdue payments across 4 accounts by an average of 31%.
  • Monitored, analyzed, and reported on overdue accounts, ultimately reducing high-risk delinquency clusters within two years.
  • Assessed and litigated claims through the small claims court process, recovering 14 across 7 cases within 18 months.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • American Association of Debt Management Organizations (AADMO)
  • Association for Supply Chain Management (APICS)
  • Certified Receivables Manager (CRM)
  • Xero Certification for Accounts Receivable Professionals - 2016
  • Receivables Management Association (RMA)
  • National Association of Credit Management (NACM)
  • American Marketing Association
  • Accounts Receivable Management professionals' group

Certifications

  • Certified Trust Auditor (CTA) - Brightline
  • CompTIA Network+
  • Credit Business Associate (CBA) - National Association of Credit Management (NACM)
  • Skip Tracing and Cyber Collections Proficiency - framework
  • ExamPrep for Certified Credit Executive (CCE) - NACM (2015)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Financial Risk Manager (FRM) Certification - Global Association of Risk Professionals (GARP)
  • Certified Credit and Collections Compliance Officer (CCCO) - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)

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