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Skills

  • Regulatory compliance
  • Financial reporting
  • MS Office
  • Customer service excellence
  • Conflict resolution
  • Team management
  • Credit Risk Mitigation
  • Confidentiality and data protection
  • Bilingual communication (Spanish)
  • Cash application

Work Experiences

  • Collaborated with cross-functional teams (sales, customer service) to ensure resolution of payment issues, contributing to quicker invoice settlement times.
  • Conducted thorough account research.
  • Advanced communication skills to de-escalate customer conflicts.
  • Contributed to the continuous improvement of departmental KPIs, improving payment collections by 67% year-over-year.
  • Assisted Collection Specialists in properly applying customer remittances while working with Collection Specialist.
  • Conducted skip tracing to locate hard-to-reach debtors, improving recovery chances by 55%.
  • Achieved 24% recovery on accounts.
  • Worked in a call center, where I handled outbound calls that were both manually and automatically dialed.
  • Developed in-depth knowledge of Accounting and Finance regulations.
  • Achieved highest collection rate within the team.

Summaries

  • Results-driven Collections Specialist committed to exceeding targets and reducing debt for the company.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Collection Specialist with 16 years of experience in accounts receivable and collections.
  • Achieved faster payment resolutions.
  • Conducted thorough investigations.
  • Accomplished Collection Specialist.
  • Achieved results during two years.
  • Achieved a 29% overall productivity increase for the team.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.

Accomplishments

  • Instituted a more robust tracking system for AR aging, increasing accuracy in collections forecasts by 56%.
  • Reduced average payment lateness by 50% after instituting new payment reminder strategies, leading to quicker collection of outstanding balances.
  • Monitored, analyzed, and reported on overdue accounts, ultimately reducing high-risk delinquency clusters within two years.
  • Collaborated with sales and customer service departments to address and resolve payment discrepancies, achieving a 44% improvement in invoice settlement times.
  • Led initiatives that improved overall account receivables turnover rate from 30% to 20% within 18 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated and led special projects that reduced collections cycle time by 11 months, easing cash flow constraints for Accounting and Finance.
  • Enhanced third-party vendor coordination processes, streamlining collections efforts and decreasing average invoice collection time by 16 months.
  • Optimized the use of collection software systems, reducing manual processing time by 57% and increasing collection efficiency.
  • Assessed and litigated claims through the small claims court process, recovering 14 across 7 cases within 18 months.

Affiliations

  • American Finance Association (AFA)
  • Credit and Risk Management Association
  • Receivables Management Association (RMA)
  • American Medical Informatics Association
  • National Association of Credit Management (NACM)
  • American Institute of Professional Bookkeepers (AIPB)
  • Rotary International
  • Association of Corporate Credit Executives (ACCE)
  • Society of Human Resource Management
  • Jaycees

Certifications

  • ServSafe
  • Certified Debt Recovery Specialist (CDRS) - initiative
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Understanding Financial Statements Certification - American Management Association (AMA)
  • Google Certified Professional Cloud Architect
  • Certified Financial Analyst in Collection Processes - Summit Group
  • CompTIA A+ Technician
  • Certified Public Accountant

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