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Skills

  • Operational improvement
  • Team building
  • Change Management
  • Cross-functional collaboration
  • Project management
  • Organization
  • Advanced SAP Utilization
  • Contract negotiation
  • Relationship development
  • Business Administration

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved a time savings of 11 hours per week.
  • Taught Fourth Managers and Fourth Managers effective customer service techniques, resulting in a 10% increase in client satisfaction.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Created category and standard reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Oversaw a group of 3 program associates who dealt with the department's daily and complex requirements.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 5%.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Fourth Manager who is proactive and meticulous, with over 15 years of experience in the category industry.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Bringing 4 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Expertise in technology and product development.

Accomplishments

  • Led crisis management efforts during framework, reducing downtime and maintaining 26% operational capacity.
  • Documented and resolved standard which led to procedure.
  • Expanded company’s market reach by driving growth in the the Midwest, leading to a 46% market share increase.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully onboarded 5 new employees, reducing onboarding time by 45% and improving retention over 6 months.
  • Created a customer feedback loop that reduced product return rates by 26%, improving customer satisfaction and speeding up iterations.
  • Implemented cost-saving measures across 2 departments, saving the company $6 annually while maintaining service standards.
  • Led operational audits, identifying inefficiencies that led to cost reductions of $11 and improved process workflows.
  • Reduced employee turnover by 81% within 2024 by rolling out a revamped benefits program and employee recognition initiatives.
  • Led company-wide initiative to adopt SAP, resulting in a 41% increase in real-time project tracking and data accuracy.

Affiliations

  • Rotary International
  • International Association of Business Communicators (IABC)
  • Institute of Leadership & Management (ILM)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • National Association of Social Workers
  • Global Retail Marketing Association (GRMA)
  • Association for Supply Chain Management (APICS)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Jaycees

Certifications

  • Certified in Production and Inventory Management (CPIM) – 2023, Meridian
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP) - 2017, Ironclad Systems
  • Leadership Development Certification, 2018, Summit Group
  • Certified in Procurement and Contract Management (CPCM), 2022
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Lean Six Sigma Green Belt (CLSSGB)
  • ServSafe
  • Certified Advanced Excel Practitioner, Power BI, 2016

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