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Skills

  • Client IT infrastructure assessment
  • Project estimation and bidding
  • Framework installation knowledge
  • MS Office
  • Program component repair
  • Encryption protocols and key management
  • End-user training and support management
  • Hardware cost reduction strategies through virtualization
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Achieved a 74% improved security posture by end of 2017.
  • Aligned protocols with OSHA standards.
  • Had an excellent attendance record and was always on time for work.
  • Automated network configuration tasks.
  • Achieved a 21% growth in transaction speed.
  • Achieved a 61% increase in repeat business.
  • Collaborated with cross-functional teams during deployment of category, resulting in seamless transition within two years.
  • Was in charge of maintenance and was responsible for handling chemicals and solutions in a safe manner.
  • Demonstrated a better understanding of the company's products and equipment.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Service Technician with 8 years of experience in maintenance, troubleshooting, and repair, as well as an aptitude for quality assurance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborates with technical teams and C-suite executives.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Computer Technician Consultant.
  • Achieved operational speed increases of 44%.
  • Achieved successful deployment ahead of schedule.
  • Boosted repeat business.
  • Aiming to bring 13 years of industry experience to the Lakeside Partners team as a valuable new facet.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Created disaster recovery plans for SMB clients with critical data, ensuring business continuity in the event of hardware failure or security breaches.
  • Documented and resolved system which led to method.
  • Contributed to IT cost-saving measures at Lakeside Partners by identifying and replacing outdated hardware, reducing overall IT expenses by 18% per quarter.
  • Partnered with metric to integrate high-performing computing hardware, increasing throughput by 45% for clients with heavy data loads.
  • Collaborated with team of 8 in the development of initiative.
  • Collaborated with customer success to deliver an IT infrastructure upgrade that improved department-wide productivity by 67%.
  • Audited existing IT workflows and improved support team efficiency by 69%, lowering average ticket resolution time across all departments.
  • Developed comprehensive training documentation for end-users, enabling a smoother transition post-system upgrades, resulting in a 29% reduction in service requests.
  • Managed a network overhaul project that reduced downtime by 54% and improved system reliability for multiple clients.
  • Led an initiative that resulted in the automating of workflow optimization, cutting labor hours required for task completion by 71%.

Affiliations

  • Lions Club
  • Certified Information Systems Security Professional (CISSP) Association
  • The Business Continuity Institute (BCI) Technology Professionals
  • International Council of Nurses
  • Cisco Networking Academy Alumni
  • Better Business Bureau Accredited Technology Consultant Seattle
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals
  • Configuring Windows Server Networking Solutions 2021 Certified Group
  • Society of Women Engineers

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Nutanix Certified Professional (NCP)
  • Google Certified Professional Collaboration Engineer
  • Apple Certified Associate (ACA)
  • Salesforce
  • Certified Data Professional (CDP)
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Information Systems Auditor (CISA)
  • Certified Ethical Hacker (CEH)

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