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Skills

  • Improvement of system uptime through proactive maintenance
  • Testing and evaluation
  • Electrical installation and repair
  • Team building
  • Process improvement
  • Organization
  • Customized IT solutions for business expansion
  • Project organization
  • Supervision
  • Communications

Work Experiences

  • Taught customer employees and managers how to operate and maintain machines.
  • Certified in Scrum Master.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with cross-functional teams during deployment of category, resulting in seamless transition within two years.
  • Collaborated with C-level executives.
  • Tweaked the original installation plan and double-checked the work for adherence to local codes and best practices.
  • Was in charge of diagnosing and troubleshooting issues, as well as repairing and restoring machines to full functionality.
  • Achieved reduction over several months.
  • Achieved a 65% boost in operational efficiency.

Summaries

  • Adept at deploying complete IT infrastructure upgrades, resulting in operational speed increases of 46% and cost reductions of $17 annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned solutions with technological demands.
  • Achieved 22% operational improvements for clients.
  • Committed to excellence in deploying network security protocols.
  • Achieved operational speed increases of 44%.
  • Committed to providing excellent customer service and communication.
  • Collaborates with technical teams and C-suite executives.
  • Achieved improvements over 18 months.
  • Computer Technician Consultant with 5 years of successful workflow optimization and stakeholder engagement experience.

Accomplishments

  • Reduced client operational costs by 22% via strategic software licensing and vendor relationship management.
  • Led the integration of remote access tools like Jira to facilitate seamless business continuity during initiative, enabling 8 employees to work remotely without disruption.
  • Consulted on large-scale deployment procedures, optimizing system rollouts by reducing project error rates by 65% for Summit Group.
  • Administered remote access configurations across multi-location businesses, improving operational flexibility and remote employee productivity by 31%.
  • Collaborated with a cross-functional team of 9 to design an internal network that achieved 22% lower latency and reduced monthly service costs by $9.
  • Worked closely with suppliers to negotiate and secure a 84% discount on IT hardware procurement, saving approximately $13 annually.
  • Managed cybersecurity protocols, reducing network vulnerabilities by 51% through the implementation of advanced firewall and encryption solutions.
  • Monitored and improved network lines and equipment uptime to boost efficiency by 70% for clients in various industries.
  • Audited existing IT workflows and improved support team efficiency by 69%, lowering average ticket resolution time across all departments.
  • Optimized data storage and management on cloud platforms, reducing storage costs by $8 annually for clients in Miscellaneous.

Affiliations

  • Better Business Bureau Accredited Technology Consultant Seattle
  • IEEE Computer Society Membership
  • The Business Continuity Institute (BCI) Technology Professionals
  • American Marketing Association
  • Association for the Advancement of Artificial Intelligence (AAAI)
  • Society of Human Resource Management
  • Amazon Web Services Certified Group 2023
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Microsoft Certified: Azure Solutions Architect Expert (2016)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Data Professional (CDP)
  • ServSafe
  • CompTIA A+ Certification
  • Cisco Certified CyberOps Associate
  • GIAC Security Essentials (GSEC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Power Platform Fundamentals
  • CompTIA Network+
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure

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