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Skills

  • Customer retention strategies
  • Order taking
  • Competitor pricing analysis
  • Leadership during team shifts
  • Program equipment
  • Active listening skills
  • First Aid/CPR
  • Complaint escalation and resolution
  • Positive customer feedback handling
  • Supervision

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Consistently resolved customer issues.
  • Collaborated with metric to co-host special community events featuring themed movie nights, enhancing community engagement.
  • Assisted in daily store closing procedures.
  • Achieved Employee of the Year for outstanding customer service in 2017 by consistently resolving customer issues and maintaining a high level of satisfaction.
  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Oversaw the delivery of framework project by process team, which resulted in framework.
  • Looked for industry trends on social media and through online sources.
  • Answered 13 calls per 6 months to help customers with their questions and concerns.
  • Solved category issues, improved operations, and provided excellent customer service.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Personable and communicative, speaking Mandarin and German fluently.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Boosted rental engagement.
  • Video Clerk dedicated to providing exceptional customer service in initiative environments with 17 years of experience.
  • Well-versed in cash handling and providing excellent customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.
  • Adaptable Video Clerk able to manage high volumes of rentals during busy periods without compromising on service or customer satisfaction.
  • Clear understanding of strategic planning and client relations as well as strategic planning training.

Accomplishments

  • Maintained detailed electronic records for customer rentals which improved tracking accuracy and minimized overdue fees by 84%
  • Achieved highest customer satisfaction rating in 2017 by resolving product discrepancies and complaints within a one year window.
  • Created a trusted film recommendation system tailored to frequent customers' tastes, growing repeat rentals by 37%.
  • Increased rental sales by actively suggesting curated content based on customer preferences and viewing history.
  • Resolved product issue through consumer testing.
  • Optimized movie shelving organization by genre and release type, which improved average customer browsing time by 80% minutes.
  • Developed a monthly performance tracking tool for film rentals, allowing management to identify trends and adjust stock accordingly.
  • Collaborated with marketing on store layouts and seasonal promotions, boosting sales of older titles and underperforming genres by 83%.
  • Executed an annual inventory audit, identifying and resolving 2 discrepancies, reducing lost inventory by 51%.
  • Coordinated a promotional partnership with local theaters, leading to a 63% increase in foot traffic to the store.

Affiliations

  • American Society of Safety Professionals
  • American Marketing and Video Promotions Association
  • Online Media Rental Industry Association
  • Association of Film and Visual Media Retailers
  • Customer Service Institute of America
  • National Association of Social Workers
  • American Marketing Association
  • Toastmasters
  • Jaycees
  • American Medical Informatics Association

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Online Rental Reservation Specialist - Lakeside Partners
  • Certified Retail Store Operations Manager - Beacon Labs
  • Customer Loyalty Program Management Certification - Brightline
  • Certified Vendor Management and Coordination - Northwind
  • Certified Retail Communications Specialist - Cedar Works
  • Salesforce
  • Certified Retail Sales Associate - Harbor & Co.
  • Certified Leadership in Retail Teams - Summit Group

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