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Skills

  • Airline Operations
  • Attention to detail in service delivery
  • Calm decision-making in emergencies
  • Reservations
  • In-flight customer service excellence
  • Cross-functional collaboration
  • Relationship management
  • Schedule management
  • Inventory management and cost reduction
  • Emergency care

Work Experiences

  • Give crew briefings and make sure they're up to date on emergency and safety procedures.
  • Achieved consistent high NPS scores above 34%.
  • Operated in strict accordance with all airline and federal aviation regulations to ensure that all safety and security procedures were followed.
  • Actively contributed to crisis management scenarios, including medical emergencies, showcasing the ability to maintain composure and ensure passenger safety.
  • All premiums were collected on or before the effective date of coverage.
  • Looked at trends in sales volume, retention, and loss ratio to see where I could improve.
  • Checked the data entered into the agency management system for accuracy and quality.
  • Had an excellent attendance record and was always on time for work.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Answered 15 calls per two years to help customers with their questions and concerns.

Summaries

  • Looking for a job as a flight attendant for a major airline.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Warm and cold leads are followed up on by a personable Insurance Broker who is motivated to grow his customer base.
  • Clear understanding of data analysis and quality assurance as well as budget management training.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Possessing poise and personability, as well as a commitment to working in a collaborative environment.
  • Negotiator and salesperson with a lot of guts.
  • Flight Attendant with dynamic customer service skills who is energetic and multilingual.
  • When it comes to calming down tense passenger situations, this device is extremely effective.
  • Licensed insurance agent with extensive sales, prospecting, and lead generation experience.

Accomplishments

  • Supervised cabin crew of 8 during 8-hour international flights, ensuring on-time service delivery and adherence to performance metrics.
  • Conducted monthly training on conflict resolution for cabin staff, contributing to a 70% decline in onboard incident reports.
  • Monitored and forecasted stock levels for on-board provisions, reducing restocking expenses by 36% within 7 months.
  • Executed inflight medical response for 10 incidents, ensuring passenger safety and maintaining compliance with FAA safety regulations.
  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $2 to $8 million.
  • Identified and effectively handled security breach threats, leading to 23% reduction in security violations at boarding gates.
  • Earned designations as method.
  • Achieved ITIL in advanced customer service techniques, leading to a 45% increase in customer satisfaction scores.
  • Collaborated with IT team to initiate crew-based tracking systems using Tableau, boosting performance tracking accuracy by 22%.
  • Received the “All-Star Award” for earning $3 in commissions and securing $15 million in life insurance sales.

Affiliations

  • International Civil Aviation Organization (ICAO)
  • Association of Information Technology Professionals
  • American Red Cross Inflight Medical Response Certified
  • Inflight Safety Professionals Association
  • Association of Flight Attendants-CWA (AFA-CWA)
  • National Business Aviation Association (NBAA)
  • International Cabin Crew Association (ICCA)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • Jaycees

Certifications

  • Corporate Air Travel Specialist Certification
  • Basic Life Support (BLS) Certification by Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Chartered Life Underwriter (CLU)
  • Customer Experience and Satisfaction Research Certification
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect

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