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Skills

  • Cross-functional team leadership
  • Public speaking
  • Customer service
  • Benchmarking and fundraising trends analysis
  • Supervision
  • Communications
  • Data-driven decision making
  • Budgets
  • Performance Analysis
  • MS Office

Work Experiences

  • Boosted campaign effectiveness by 16%.
  • Led a team of 18 in the development of the service network's operational infrastructure, including the implementation of quality requirements and operating standards.
  • Oversaw and provided feedback to 6-member support staff in order to serve as a resource for members of the earlier career team.
  • Collaborated with board members and executives.
  • Achieved results in the last 7 years.
  • Assisted category field crews in maximizing quality and productivity.
  • Achieved a 68% increase in annual donations.
  • Authored winning proposals that secured Employee of the Year for organizational excellence and innovation in fundraising efforts.
  • Co-sponsored events.
  • Achieved a 79% improvement in donor satisfaction scores.

Summaries

  • Associate Director of Development with strong interpersonal, time management, and communication skills.
  • Costs were consistently reduced while profits were increased.
  • Supportive Associate Director of Development with in-depth knowledge of process industry practices and the ability to help category companies achieve long-term success.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Proven experience building scalable customer service operations infrastructures and using social media to nurture customer relationships.
  • Accomplished at leading multi-million-dollar capital campaigns and donor relations efforts, consistently surpassing $12 goals with strategic execution and leadership.
  • Optimize resource allocation to meet ambitious goals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Training Specialist with a track record of success in vendor management instruction spanning 18 years.
  • An outgoing personality with a hands-on, creative approach.

Accomplishments

  • Coordinated multi-year grant proposals, successfully securing $3 in funding from 7 federal and state grants.
  • Demonstrated strong public speaking skills by delivering 13 high-impact presentations that inspired over 9 new donor commitments.
  • Developed and executed strategies that increased donor retention by 67%, contributing to overall revenue growth of $10 yearly.
  • Documented and resolved procedure which led to standard.
  • Increased annual giving program participation by 16% through targeted outreach and innovative donor engagement strategies.
  • Led the development and launch of a digital recognition platform, increasing major donor engagement by 49%.
  • Devised a strategic plan post-market analysis to enhance donor segmentation, boosting personalized outreach outcomes by 62%.
  • Enhanced cross-functional collaboration between development and marketing teams, driving a 81% growth in online donations.
  • Collaborated with board members during strategic planning sessions, achieving a 19% rise in philanthropic investment alignment.
  • Implemented robust stewardship systems, resulting in a 80% improvement in donor satisfaction and increased multi-year contributions.

Affiliations

  • Planned Giving Council Raleigh
  • National Fundraising Professionals Conference 2016
  • Association for Supply Chain Management (APICS)
  • Blackbaud Peer-to-Peer Fundraising Association
  • Association of Junior Leagues International (AJLI)
  • Nonprofit Consultants Network Austin
  • Certified Fund Raising Executive (CFRE) Certification
  • Association for Computing Machinery
  • Charitable Foundations of America Conference 2022
  • Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA)

Certifications

  • CompTIA Network+
  • ServSafe
  • Certificate in Nonprofit Board Consultation - Ironclad Systems
  • Donor Relations and Stewardship Certificate Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Grant Proposal Writing Certificate - Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Certified Digital Fundraising Professional (CDFP) - Ironclad Systems
  • Certified Fund Raising Executive (CFRE)
  • Cisco Certified Internetwork Expert (CCIE)

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