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Skills

  • Networking expertise
  • Payment tracking systems
  • Fluent in Spanish
  • Esthetics
  • Pet charting information
  • Hair maintenance expert
  • Contract auditing
  • Territory Sales Experience
  • Weekly Payroll
  • Relationship building and management

Work Experiences

  • Achieved Employee of the Year for excellence in precision cutting and styling.
  • Looked at the customer's hair texture, treatment history, and desired outcome to determine appropriate services.
  • Taught traditional and innovative haircutting techniques, as well as salon management, to salon staff.
  • Entered sales into the register to process payments.
  • Increased return customers by 12% by cutting, coloring, and styling clients' hair with precision.
  • Kept work areas, tools, and equipment clean and properly sanitized to reduce risk and cross-contamination.
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments.
  • Achieved President's Club for excellence in precision cutting and styling, driving a 49% increase in client satisfaction.
  • Looked at the customer's hair texture, root patterns, and facial features to determine the best styles.
  • Scheduled customer appointments in Power BI.

Summaries

  • Stylist in high demand who excels at presenting products for video, photo shoots, and live demonstrations.
  • Deliver exceptional service to every guest to effectively bring in new customers and maximize loyalty.
  • Capable Spa Concierge who can quickly resolve issues in order to boost customer retention and loyalty.
  • Outstanding attention to detail and commitment to individualized client care, as well as exceptional knowledge of modern makeup and haircare trends.
  • Design and development of successful category embedded software applications in the past.
  • Within Beauty and Spa, senior Hairdresser and outstanding performer in data analysis and risk assessment.
  • Experienced Stylist with buying materials, accessories, and clothing to maximize individual appeal.
  • Expert in creating one-of-a-kind looks for special occasions.
  • Top-producing salesperson and industry expert in Beauty and Spa.
  • Committed Hairdresser with 17 years of experience designing custom styles for clients.

Accomplishments

  • Boosted client retention by 30% through tailored consultations that ensured personalized service and meticulous follow-up visits.
  • Initiated
  • Collaborated with cross-functional teams, ensuring seamless service during peak seasons which resulted in a 17% increase in client satisfaction scores.
  • Resolved
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Created
  • Integrated
  • Developed
  • Advised
  • Decreased product waste by 75% through effective inventory management using system, saving approximately $9 in operating costs per quarter.

Affiliations

  • Cosmetology Business Association (CBA)
  • Extension Specialist Certification
  • Project Management Institute
  • Salon Educators Training Program 2024
  • National Cosmetology Association (NCA)
  • Association of Cosmetology Salon Professionals (ACSP)
  • American Association of Cosmetology Schools (AACS)
  • International Hair Academy Columbus
  • Jaycees
  • Association for Computing Machinery

Certifications

  • L'Oreal Color Specialist Certification - L’Oreal Professional Academy, 2018
  • Certified Business Analysis Professional (CBAP)
  • Hair Products Sales and Consultation Certification - framework, 2023
  • Razor-Cutting Techniques Certification - metric, 2024
  • CompTIA Security+
  • Brazilian Blowout Professional Certification - Brazilian Blowout Academy, 2024
  • First Aid/CPR Certified
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hairdresser Certification - Harbor & Co., Seattle, 2023

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