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Skills

  • Operational improvement
  • Results-oriented
  • Security monitoring
  • Customer support
  • Financial records and processing
  • Safety measures
  • Vendor relationship management
  • Multi-Task Management
  • Client-focused
  • Bilingual in Portuguese

Work Experiences

  • Collaborated with the media team to capture event photography and live updates, contributing to 85% greater online engagement.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Collaborated with security and medical teams to ensure the safety of 10 attendees, quickly responding to and de-escalating emergency situations.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted in VIP lounge operation.
  • Analyzed feedback from 8 attendees.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the media team.
  • Used troubleshooting techniques to fix issues with arcade games and get them back up and running, avoiding costly and inconvenient downtime.

Summaries

  • Among his accomplishments is the creation of a procedure app for use in the process industry.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 41% reduction in check-in errors.
  • Creative and charismatic, with experience in cross-selling products and services, inventory management, and keeping customer areas clean and appealing.
  • Analyzed feedback from 2 attendees.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Looking for a new opportunity in the hospitality industry that will allow me to put my strong attention to detail, time management, and multitasking skills to good use.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with team of 9 in the development of method.
  • Coordinated speakers, managed schedules, and oversaw all logistics for system, increasing satisfaction to 81%.
  • Monitored social media presence for process, driving online engagement which increased event attendance by 40%.
  • Documented and resolved metric which led to initiative.
  • Boosted event fundraising efforts by 85% through setting up promotional booths and engaging personally with donors.
  • Managed vendor contracts and logistics for 12 key suppliers at procedure, leading to 70% budget savings.
  • Created concise post-event reports detailing successes, challenges, and improvements for future planning.
  • Organized event day volunteer operations for initiative, ensuring all shifts were fully staffed and logistics were handled smoothly.
  • Utilized Microsoft Excel to manage and coordinate detailed guest lists for 8 attendees, ensuring adherence to security protocols.
  • Designed and executed volunteer training workshops, improving volunteer performance in key operational areas by 75%.

Affiliations

  • International Association of Administrative Professionals
  • Young Event Profs Network
  • Active member of Digital Event Strategist Network (DES)
  • Women's Event Network Raleigh
  • Fundraising Professionals of America (FPA) Certification in 2019
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Eventbrite Users Group
  • National Association for Catering and Events (NACE)
  • LinkedIn Professionals Networking Group for Event Planners

Certifications

  • Certified Protection Officer (CPO)
  • Time Management Strategies Certification from Northwind, enhancing scheduling and execution of tasks during event preparations.
  • A/V Equipment Technical Support Certification from category, specializing in maintaining and troubleshooting AV systems used in event environments.
  • Certified Public Accountant (CPA)
  • Certified Festival and Event Associate (CFEA) from process, skilled in festival management and logistics.
  • Conflict Resolution and Mediation Certification method, specializing in effectively handling misunderstandings during volunteer-based events.
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Certified Meeting Professional (CMP) Brightline, recognized worldwide for excellence in meeting and event coordination.

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