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Skills

  • Central and pod control
  • Conflict resolution skills
  • Process improvement
  • Project organization
  • Criminal laws
  • Problem resolution
  • Coordination with external law enforcement
  • Emergency Response
  • Compliance with detention facility regulations
  • First Aid/CPR

Work Experiences

  • Achieved 4% compliance rate during state audits.
  • Achieved efficient resolutions to inmate complaints.
  • Achieved 30% reduction through process improvements.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Transported ServiceNow to one year customer locations.
  • Achieved a 77% reduction in inmate-on-inmate assaults by initiating peer mediation programs and promoting inmate trust-building activities.
  • Completed sanitation and maintenance inspections in the dorms and reported the findings to management.
  • Acknowledged for outstanding performance.
  • Was in charge of 14 inmates who were housed in a category security unit.
  • Oversaw the delivery of metric project by initiative team, which resulted in program.

Summaries

  • Achieved a Employee of the Year for security measures.
  • Achieved a 18% reduction in inmate-on-inmate assaults.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 62% reduction in inmate report backlogs by streamlining incident documentation processes and ensuring timely filing.
  • Collaborated with procedure.
  • Awarded the Outstanding Service Award from standard.
  • Achieved Top Performer for excellence in security protocols.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 84% decrease in violations.
  • Achieved a 38% improvement in early interventions.

Accomplishments

  • Represented the detention center in inter-agency collaborative meetings to establish strong working relationships and seamless inmate transfers.
  • Assisted in drafting new policies related to inmate grievances, reducing submission backlogs by 85%.
  • Resolved product issue through consumer testing.
  • Patrolled assigned zones and conducted surveillance reviews, directly leading to the discovery and prevention of 17 incidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured accurate and detailed documentation of all incident reports, resulting in 12% reduction in administrative errors.
  • Implemented a new inmate monitoring system, which directly contributed to a 51% reduction in inmate incidents.
  • Updated crisis management procedures for emergency evacuation scenarios, empowering staff to respond faster and more effectively.
  • Led internal investigations related to officer conduct, providing clear and accurate incident reporting that supported disciplinary actions.
  • Authored detailed incident reports used by legal departments, effectively reducing civil liability risks by 34%.

Affiliations

  • Certified Correctional Health Professional (CCHP) Certification
  • National Alliance on Mental Illness (NAMI) - Crisis Intervention Partners
  • Security Awareness Certification from category
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • National Association of Field Training Officers (NAFTO)
  • National Gang Crime Research Center (NGCRC) – Gang Specialist Certification
  • Association of State Correctional Administrators (ASCA)
  • Corrections Certification Program with focus on Detention Officer Training

Certifications

  • CompTIA A+ Technician
  • CompTIA Network+
  • Security Threat Group (STG) Identification Certification
  • Effective Incident Report Writing Certification
  • Prisoner Handling Safety Certification
  • Certified Jail Manager (CJM) – by American Jail Association
  • Certified Crisis Intervention Specialist
  • First Aid/CPR/AED Certification through American Red Cross
  • Taser Certification for Law Enforcement Professionals
  • Basic Jail Certification by framework

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