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Skills

  • DevOps integration for QA
  • Business operations
  • Project organization
  • Framework equipment
  • Agile Scrum mastering
  • Cross-functional team collaboration
  • Defect Tracking and Analysis
  • Supervision
  • Relationship development
  • Operational budget forecasting

Work Experiences

  • Collaborated with executives to set quality strategy.
  • Coached cross-functional teams on quality improvement methodologies.
  • Coached QA professionals on advanced error detection techniques.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Achieved a 85% uptick in team productivity.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Coached QA professionals across Austin on advanced error detection techniques, reducing end-product failure rates by 47%.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Inspected the products and the progress of the workers throughout the production process.
  • Accelerated project timelines.

Summaries

  • Exceptional at spotting flaws and initiating solutions to problems.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Collaborative problem solver.
  • Within Miscellaneous, senior Quality Assurance Coach and outstanding performer in performance reporting and project management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Achieved a 25% boost in product reliability.
  • Clear understanding of budget management and quality assurance as well as vendor management training.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Coached QA professionals, reducing total error rates for end-user products by 57%.
  • Redesigned QA documentation and onboarding processes, effectively reducing new hire training times by 67%.
  • Monitored call center operations and conducted feedback sessions, raising overall customer satisfaction by 26%.
  • Assessed and restructured QA budget allocation, saving 12 without sacrificing quality output in 2018.
  • Facilitated workshops on quality standards compliance, increasing adherence rates by 49% across three years.
  • Optimized bug-tracking protocols within JIRA, reducing bug resolution times by 63% on critical projects.
  • Drove the adoption of risk-based testing, reducing regression testing scope by 75% while maintaining high test coverage.
  • Devised and executed manual and automated testing strategies, which reduced defect leakage by 25% in 2024.
  • Coordinated with product managers to define quality benchmarks, resulting in 29% fewer customer-reported defects during 2023.
  • Spearheaded quality initiatives across multiple teams, improving defect detection rates by 65% company-wide.

Affiliations

  • International Council of Nurses
  • International Quality Federation (IQF)
  • Scrum Alliance - Certified ScrumMaster®
  • Global Association for Software Quality (GASQ)
  • ISO Quality Management Representative
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Rotary International
  • Quality Control & Testing Global Community (QCTC)
  • Council of Testing and Certification Professionals International

Certifications

  • PRINCE2® Foundation Certification
  • Certified Public Accountant
  • Certified Test Automation Engineer (CTAE)
  • Professional in Business Analysis (PBA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Kaizen Professional (CKP)
  • CSSBB – Certified Six Sigma Black Belt
  • Certified Public Accountant (CPA)
  • Agile Testing (ICP-TST)
  • Certified SAFe 5 Product Owner/Product Manager

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