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Skills

  • Inventory and supply management
  • Maintaining confidentiality
  • Supervision
  • Operational improvement
  • Sorting and labeling
  • Critical thinking and decision-making
  • First Aid/CPR
  • Telephone etiquette
  • Database management
  • Time management and prioritization

Work Experiences

  • Compiled reports to support decision-making.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Coordinated special requests during large events.
  • Assisted guests.
  • Balanced cash drawers successfully.
  • Contributed to a 52% increase in program memberships.
  • Adhered to financial accuracy standards.
  • Collaborated closely with the security team to ensure all guests undergoing late check-ins were verified, contributing to a 61% increase in safety ratings.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Achieved a 38% improvement in customer satisfaction surveys.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved a 49% boost in positive feedback from follow-up surveys.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Front Office Attendant with 2 years of successful client relations and project management experience.
  • Balanced cash drawer effectively.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Offering a 9 background as well as exceptional stakeholder engagement and project management abilities.
  • Detail-oriented office support specialist with demonstrated expertise in workflow optimization.

Accomplishments

  • Designed and improved front desk workflows, which reduced staff turnover rate by 36% and increased team efficiency.
  • Worked with the IT department to upgrade front desk software systems, resulting in the reduction of reservation processing time by 62% minutes.
  • Assessed and managed frontline guest services operations through staff performance reviews, growing customer satisfaction ratings by 41% year on year.
  • Anticipated guest needs by curating personalized services, leading to an overall increase in positive guest feedback by 83% annually.
  • Balanced high guest check-in traffic with efficient back-office work, maintaining excellent Guest Service Index scores above 29%.
  • Handled front office operations during high-traffic shifts, ensuring a smooth guest check-in/check-out experience with an increase of 66% in customer ratings.
  • Developed effective workflows for the front desk that improved daily operational efficiencies and decreased administrative errors by 70%.
  • Ensured adherence to privacy and security policies, maintaining a 29% compliance rate with confidentiality requirements for guest information.
  • Managed shift schedules to ensure 24/7 front desk coverage, maintaining guest wait times under 9 minutes for peak check-in periods.
  • Resolved discrepancies in guest reservations, contributing to an improvement in team productivity and a 81% reduction in guest complaints.

Affiliations

  • American Society of Safety Professionals
  • Society of Women Engineers
  • Lions Club
  • Front Office Supervisors Association
  • Conference and Event Planning Association (CEPA)
  • Association for Computing Machinery
  • Society of Human Resource Management (SHRM) - Member (For employee training and team efficiency)
  • Association of Information Technology Professionals
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Jaycees

Certifications

  • Quality & Service Excellence Certification - Lakeside Partners
  • Reception and Office Administration Certification - Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Front Desk Safety and Emergency Preparedness Certification - Brightline
  • Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
  • SHRM Certified Professional (SHRM-CP)
  • Emergency Response Preparedness for Hospitality - Summit Group
  • Hospitality Reception Certification (HRC) - Lakeside Partners
  • ServSafe

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