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Skills

  • Quality assurance
  • Inventory management
  • Relationship development
  • Risk assessment and mitigation
  • Organization
  • Customer service
  • Customer Satisfaction Improvement Initiatives
  • Adaptability to fast-paced environments
  • Communications
  • Performance Monitoring and Feedback

Work Experiences

  • Oversaw the delivery of framework project by program team, which resulted in system.
  • Achieved a 22% improvement in resident satisfaction surveys.
  • Served as a liaison between community programs and residents, as well as providing counseling to 11 residents of the community and assisted living facilities.
  • Collaborated with standard professionals.
  • Assisted with the budget management for the cottage, cutting operational costs by 17 annually while maintaining high standards of care.
  • Collaborated with metric professionals to offer mental health workshops, contributing to a 35% reduction in resident anxiety cases.
  • Acted as the primary point of contact for resident family members, resulting in a 20% increase in communication satisfaction.
  • Collaborated with the maintenance team to address facility issues, achieving a 18% reduction in repair turnaround time.
  • Achieved growth over 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Expert at keeping track of logs and filing reports.
  • Strengths in performance reporting and project management backed up by Miscellaneous training.
  • Cottage Coordinator is a multi-talented Cottage Coordinator who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 23% reduction in staffing conflicts.
  • Costs were consistently reduced while profits were increased.
  • Consistently improved operational efficiencies.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.

Accomplishments

  • Partnered with social workers to identify and support individual resident needs, improving retention rates by 39%.
  • Increased family member meeting attendance by 22% through targeted and consistent outreach efforts.
  • Provided 24/7 on-call support for emergency situations, reducing incident resolution time by 42%.
  • Effectively managed the facility's inventory system, cutting supply costs by 32% through efficient stock control.
  • Optimized communication systems between family members and residents, increasing engagement and reducing frustrations by establishing set update protocols.
  • Led an interdisciplinary team to comply with state and local safety regulations, achieving full compliance for 2 years during inspections.
  • Trained new staff in health and safety compliance, improving adherence by 50% and reducing incident reports over 6 months.
  • Implemented emotional support programs for residents, enhancing overall satisfaction as demonstrated by 74% improvement in feedback surveys.
  • Mentored junior staff, increasing overall team competency by 51% through structured developmental feedback and training.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Association of Social Workers
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Toastmasters
  • American Association of Directors of Nursing Services (AADNS)
  • American Geriatrics Society (AGS)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • National Assisted Living Association
  • Council on Social Work Education (CSWE)
  • Freemason

Certifications

  • Mandated Reporter Training
  • Certified Facility Manager (CFM)
  • ServSafe
  • Trauma-Informed Care Certification
  • Certified Residential Medication Aide (CRMA)
  • Certified Public Accountant (CPA)
  • Oregon Intervention System (OIS) Certification for Behavioral Management
  • Certified Childcare Professional (CCP)
  • CPR and First Aid Certification - American Red Cross
  • NAMI (National Alliance on Mental Illness) Family Support Facilitator Training

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