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Skills

  • Crisis Intervention and Resolution
  • Healthcare software proficiency (HubSpot)
  • Staff supervision
  • Continuous patient outcome monitoring
  • Community resource linkage and management
  • Outpatient care protocols and standards
  • High-risk patient case load management
  • Chronic disease management strategies
  • Patient advocacy
  • Hospital readmission reduction strategies

Work Experiences

  • Benefited over 9 patients.
  • Provided training to pharmacy interns as well as newly hired technicians.
  • Analyzed trends in patient feedback to implement targeted improvements, driving a 54% spike in patient satisfaction within two years.
  • Achieved outpatient care excellence.
  • Achieved a 48% improvement in clinical outcomes.
  • Achieved a 78% overall improvement in service efficacy.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Collaborated with insurance providers.
  • Attended the past year meetings with department heads to discuss census data, admissions, and resident discharges.
  • Built relationships with caregivers.

Summaries

  • Strong technical skills and experience in performance reporting.
  • Outpatient Care Manager and team leader with 16 years of experience in framework settings.
  • Pursuing a position in a fast-paced organization that values focus and dedication.
  • Outpatient Care Manager is a hardworking and dependable Outpatient Care Manager who excels at process improvement and cross-functional collaboration.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Outpatient Care Manager.
  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.

Accomplishments

  • Led a cross-functional team that reduced treatment delays by 30% through enhanced collaboration and prioritization of high-risk patient cases.
  • Coordinated follow-up care and transportation for 14 patients post-discharge, decreasing recovery times by 59% in the first quarter.
  • Reduced patient readmission rates by 29% by ensuring comprehensive on-time follow-ups and personalized care coordination.
  • Resolved 13 patient conflicts within the interdisciplinary team, improving team cohesion and decreasing patient complaint frequency by 67%.
  • Boosted departmental efficiency by 15% through the implementation of a time management protocol, allowing more outpatient cases to be handled per day.
  • Spearheaded Jira EHR implementation across the department, reducing patient charting times by 76%.
  • Collaborated with healthcare insurance providers to ensure that 6 patients received timely outpatient services, reducing claim rejection rates by 38%.
  • Trained 13 junior care managers on EHR best practices and care coordination, resulting in a 64% improvement in documentation accuracy.
  • Operated within metric protocols to reduce outpatient care regulatory violations by 64%.
  • Developed a triage system that led to a 68% reduction in care backlogs, enhancing patient flow and reducing wait times.

Affiliations

  • Advisor, Patient-Centered Medical Home (PCMH) Collaborative, 2015
  • Member, National Quality Forum (NQF), 2015-Present
  • Active Member, National Association of Healthcare Access Management (NAHAM) framework
  • Co-Chair, Patient Satisfaction Improvement Task Force, Phoenix, 2021
  • Active Contributor, Health Information Exchange (HIE), Chicago, 2024-Present
  • Certified Behavioral Health Case Manager, 2016
  • Volunteer, Local Mental Health Crisis Response Team, Seattle, 2019-Present
  • Member, National Association of Professional Care Managers (NAPCM), 2021-Present
  • Participant, Advanced Diabetes Care Management Seminar, Denver, 2017
  • Reviewer, American Journal of Managed Care, 2017-Present

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Medical Manager (CMM)
  • Certified Rehabilitation Counselor (CRC)
  • Certified Social Work Case Manager (C-SWCM)
  • Certified Medical Administrative Assistant (CMAA)
  • Google Certified Professional Cloud Architect
  • Certified Diabetes Care and Education Specialist (CDCES)
  • Certified Hospice and Palliative Nurse (CHPN)
  • Certified Care Coordinator (CCC)
  • Certified Nurse Case Manager (CNCM)

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